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  1. User authentication, authorization and management

    In this section you will find all the information you need to:

    • Register your company and users on the Stellantis RMI system.
    • Manage user authorisations.
    • Log in.
    • Request deletion of your user account.
    1. Register an independent operator for use of the Stellantis RMI system

      You must have a VAT number and work in a business area related to automotive repair (directly or indirectly) to register an Independent Operator (Company) on the Stellantis RMI system.

      A Company can be registered only once, but can have multiple locations (physical address) and multiple users per location, managed as indicated in section 1.2. Register employees of an independent operator for use of the Stellantis RMI system.

      Some types of users are VAT-free, such as National Authorities. These users are registered as secondary users of Stellantis Europe S.p.A., managed as indicated in section 1.2. Register employees of an independent operator for use of the Stellantis RMI system.

      The registration process varies depending on the user's situation.

      1. New Independent Operator

        While registering, you need to provide documentation (PDF files) that demonstrates that the business of your company is consistent with the chosen profile and that you are authorized to represent it. You will also have consent or refuse to the use of the data, as required by the regulations in force, and indicate the type of activities carried out by your company.

        The steps of the Register an independent operator for use of the Stellantis RMI system function are:

        1. Click on User login (on the red side bar on the top right) on the main screen.
        2. Click on Register here.
        3. Define your user name: the system will inform you if the name you choose is already in the Stellantis RMI system.
        4. You agree to the Contract Terms for registration in the Stellantis RMI system.
        5. In the section Use Case 1.1 - Register Independent Operator for use of the Stellantis RMI system, click on Register I.O.
        6. Users without a VAT number, who fall into a type of activity stipulated by European standards, must go to Use Case 1.2.
        7. Confirm that you have the right to register as a representative of the Independent Operator.
        8. Enter the details of your tax domicile and attach a PDF file of your company registration certificate from the Chamber of Commerce (or equivalent document), to enable the verifications required by European laws.
        9. Enter the details of your physical location, which may possibly be the same as your fiscal location.
        10. Select the types of activities of your Company.
        11. Enter your personal data, as required by European standards.
        12. Provide your privacy consents or denials as required by the GDPR.
        13. Choose a password.
        14. At this point, you receive an e-mail at the address provided during registration. Confirm the e-mail within 24 hours, otherwise the user approval process will not be initiated and the registration will be deleted from the systems.
      2. Independent Operator already registered to use the RMI system of FCA

        An Independent Operator (Company) who had previously registered on the RMI system of FCA simply needs to log into the system.
        This action will begin a migration process on the Stellantis RMI system, during which necessary changes will be made to the user profile, in line with European standards.

        If the user has used the same e-mail to also register on the RMI system of PSA, an automatic reconciliation of the PSA user will also be performed at this stage, merging the two users into a single Stellantis user.

        Refer to section 1.6 for instructions on the Register an independent operator for use of the Stellantis RMI system function. Login to the Stellantis RMI system, following the Before migration case.

      3. Independent Operator already registered to use the RMI system of PSA

        An Independent Operator (Company) who had previously registered on the RMI system of PSA simply needs to log in to the system.
        This action will begin a migration process on the Stellantis RMI system, during which necessary changes will be made to the user profile, in line with European standards.

        This process will be different according to the user’s condition.

        1. User registered only on the RMI system of PSA

          If the user is not already registered on the RMI system of FCA, the process is more like a new registration.

          The steps of the Register an independent operator for use of the Stellantis RMI system function are:

          1. Click on User login (on the red side bar on the top right) on the main screen.
          2. Click on Login.
          3. Click on the Independent Operators Service Box logo under the words Log into the RMI system of PSA.
          4. Log into the RMI system of PSA with your current credentials.
          5. The Stellantis RMI system will inform you that it has initiated the migration process on the Stellantis RMI system.
          6. To continue the migration, define your user name. The system will inform you if the name you choose is already in the Stellantis RMI system.
          7. You agree to the Contract Terms for registration in the Stellantis RMI system.
          8. In the section Use Case 1.1 - Register Independent Operator for use of the Stellantis RMI system, click on Register I.O.
          9. Users without a VAT number, who fall into a type of activity stipulated by European standards, must go to Use Case 1.2.
          10. Confirm that you have the right to register as a representative of the Independent Operator.
          11. The Stellantis RMI system retrieves the user's data from the RMI system of PSA and preloads all data that have already been entered previously.
          12. Company and location data will already be pre-filled based on the data already on the RMI system of PSA. Attach a PDF file of your company registration certificate from the Chamber of Commerce (or equivalent document) to allow for the verifications required by European laws.
          13. Select the types of activities of your Company.
          14. Also for personal data, the Stellantis RMI system retrieves the user's data from the RMI system of PSA and preloads all data that have already been entered previously. You can add the missing data.
          15. Provide your privacy consents or denials as required by the GDPR.
          16. Choose a password.
          17. At this point, you receive an e-mail at the address provided during registration. Confirm the e-mail within 24 hours, otherwise the user approval process will not be initiated and the registration will be deleted from the systems. The validated user will be fully operational with all permissions and licenses previously on the RMI system of PSA.
        2. User registered on both RMI systems, but with different emails

          If you are already registered on the RMI system of FCA, but with a different e-mail address than the one used on the RMI system of PSA, proceed with the registration process as an Independent Operator already registered to use the RMI system of FCA.
          The system will perform the FCA RMI user migration and then you will need to perform a manual reconciliation, as described in section 1.4. User status maintenance.

        3. User registered on both RMI systems with the same e-mail

          If you are already registered on the RMI system of PSA, but with a different e-mail address than the one used on the RMI system of FCA, proceed with the registration process as an Independent Operator already registered to use the RMI system of FCA.

    2. Register employees of an independent operator for use of the Stellantis RMI system

      You must first have registered the Company, as indicated in section 1.1. Register an independent operator for use of the Stellantis RMI system to register an employee of an Independent Operator (Company) on the Stellantis RMI system.
      The registration process varies depending on the user's situation.

      1. New employee

        Some types of users are VAT-free, such as National Authorities. These users are registered as secondary users of Stellantis Europe S.p.A., managed as indicated below.

        The steps of the Register employees of an independent operator for use of the Stellantis RMI system function are:

        1. Click on User login (on the red side bar on the top right) on the main screen.
        2. Click on Register here.
        3. Define your user name: the system will inform you if the name you choose is already in the Stellantis RMI system.
        4. You agree to the Contract Terms for registration in the Stellantis RMI system.
        5. In the section Use Case 1.2 - Registering employees of an Independent Operator for using the Stellantis RMI system, select your country. Users without a VAT number, who fall into a type of activity stipulated by European standards, must select Italia.
        6. Enter the VAT number or part of the name of your Company and click on Search. Users without a VAT number, who fall into a type of activity stipulated by European standards, must go to VAT Number 07973780013.
        7. Select your Company from the list. If your Company is not present, a legal representative of the Company must register it as indicated in the Use Case 1.1 section.
        8. Select your location from the list. If the location is not present, it can be added by entering the corresponding data. Users without a VAT number, who fall into a type of activity stipulated by European standards, must select Volvera as the location.
        9. Select the user activity types, from those available for your Company.
        10. If you wish, you can enter your personal information.
        11. Provide your privacy consents or denials as required by the GDPR.
        12. Choose a password.
        13. At this point, you receive an e-mail at the address provided during registration. Confirm the e-mail within 24 hours, otherwise the user approval process by your legal representative will not be initiated and the registration will be deleted from the systems.
      2. Employee already registered to use the RMI system of FCA

        An employee of an Independent Operator (Company) who had previously registered on the RMI system of FCA simply needs to log into the system.
        This action will begin a migration process on the Stellantis RMI system, during which necessary changes will be made to the user profile, in line with European standards.

        If the user has used the same e-mail to also register on the RMI system of PSA, an automatic reconciliation of the PSA user will also be performed at this stage, merging the two users into a single Stellantis user.

        Refer to section 1.6 for instructions on the Register employees of an independent operator for use of the Stellantis RMI system function. Login to the Stellantis RMI system, following the Before migration case.

      3. Employee already registered to use the RMI system of PSA

        The employee of an Independent Operator (Company) who had previously registered on the RMI system of PSA simply needs to log in to the system.
        This action will begin a migration process on the Stellantis RMI system, during which necessary changes will be made to the user profile, in line with European standards.

        This process will be different according to the user’s condition.

        1. User registered only on the RMI system of PSA

          If the user is not already registered on the RMI system of FCA, the process is more like a new registration.

          The steps of the Register employees of an independent operator for use of the Stellantis RMI system function are:

          1. Click on User login (on the red side bar on the top right) on the main screen.
          2. Click on Login.
          3. Click on the Independent Operators Service Box logo under the words Log into the RMI system of PSA.
          4. Log into the RMI system of PSA with your current credentials.
          5. The Stellantis RMI system will inform you that it has initiated the migration process on the Stellantis RMI system.
          6. To continue the migration, define your user name. The system will inform you if the name you choose is already in the Stellantis RMI system.
          7. You agree to the Contract Terms for registration in the Stellantis RMI system.
          8. In the section Use Case 1.2 - Registering employees of an Independent Operator for using the Stellantis RMI system, select your country.
          9. Enter the VAT number or part of the name of your Company and click on Search.
          10. Select your Company from the list. If your Company is not present, a legal representative of the Company must register it as indicated in Section 1.1. Register an independent operator for use of the Stellantis RMI system.
          11. The Stellantis RMI system retrieves the user's data from the RMI system of PSA and preloads all data that have already been entered previously.
          12. Also for the place of business, Stellantis RMI system retrieves the user's data from the RMI system of PSA and preloads all data that have already been entered previously.
          13. Select the user activity types, from those available for your Company.
          14. Also for personal data, the Stellantis RMI system retrieves the user's data from the RMI system of PSA and preloads all data that have already been entered previously.  You can add the missing data.
          15. Provide your privacy consents or denials as required by the GDPR.
          16. Choose a password.
          17. At this point, you receive an e-mail at the address provided during registration. Confirm the e-mail within 24 hours, otherwise the user approval process will not be initiated and the registration will be deleted from the systems. The validated user will be fully operational with all permissions and licenses previously on the RMI system of PSA.
        2. User registered on both RMI systems, but with different emails

          If the user are already registered on the RMI system of FCA, but with a different e-mail address than the one used on the RMI system of PSA, proceed with the registration process as an  employee of an Independent Operator already registered to use the RMI system of FCA.
          The system will perform the FCA RMI user migration and then the user must will need to perform a manual reconciliation, as described in section 1.4. User status maintenance.

        3. User registered on both RMI systems with the same e-mail

          If you are already registered on the RMI system of PSA, but with a different e-mail address than the one used on the RMI system of FCA, proceed with the registration process as an employee of an Independent Operator already registered to use the RMI system of FCA.

    3. Independent Operator status maintenance

      This function makes it possible to modify the data of an Independent Operator (Company) if it changes after registration.
      Some data can be changed independently, whereas for other information it is necessary to make a request via the mailbox in the Stellantis RMI system.

      1. Independently editable data

        The following information about the legal representative of the independent operator (Company) can be changed by yourself:

        • e-mail address
        • telephone number
        • reference language
        • alternative consultation language (choice of French, English, Italian, Spanish, German)

        The steps of the Independent Operator status maintenance function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. Click on User login (on the red side bar on the top right) on the main screen.
        3. Click on Login.
        4. Log in to the Stellantis RMI system as described for Use Case 1.6.
        5. Click on Use Case 1.3 - User Status Maintenance.
        6. Click on Profile Data.
        7. Edit the data as required.
        8. Click on the Save button.
      2. Data modifiable on request

        It is necessary to request the support of Stellantis to change the following Company data:

        • VAT number
        • Company Name
        • Billing address
        • Company business types

        It is not possible to change the first and surname. In this case, it is necessary to create a new user and assign the role of the independent operator representative to this user, proceeding as follows.

        The steps of the Independent Operator status maintenance function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. Click on User login (on the red side bar on the top right) on the main screen.
        3. Click on Login.
        4. Log in to the Stellantis RMI system as described for Use Case 1.6.
        5. Click on Contact area (in the Support menu to the top right) on the main screen.
        6. Click on Click here to send the message.
        7. Select Independent Operator in the drop-down menu to the side of A.
        8. Complete the message as required.
        9. Attach the registration certificate from the Chamber of Commerce or other suitable document, to demonstrate the change made to the company and/or legal representative data.
        10. Click on send message.
    4. User status maintenance

      This function can be used to edit the employee data of the Independent Operator (user).

      The password for accessing the Stellantis RMI system expires automatically every 60 days but you can change it before its natural expiry date.

      1. Data other than passwords

        The following data can be changed independently:

        • e-mail address
        • telephone number
        • reference language
        • alternative consultation language (choice of French, English, Italian, Spanish, German)

        The steps of the User Status Maintenance function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. Register the employee of the Independent Operator as described in the various options for Use Case 1.2.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Use Case 1.3 - User Status Maintenance.
        7. Click on Profile Data.
        8. Edit the data as required.
        9. Click on the Save button.
      2. Password

        The password for accessing the Stellantis RMI system expires automatically every 60 days but you can change it before its natural expiry date.

        The steps of the User Status Maintenance function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. Register the employee of the Independent Operator as described in the various options for Use Case 1.2.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Click on Forgot password?
        6. Enter the e-mail address and click on Reset.
        7. At this point, you will receive an e-mail at the address entered, it matches an address associated with a user in the Stellantis RMI system. You must change the password within 1 hour, otherwise the password reset process will not be initiated and the current password will remain valid.
        8. Click on Log out.
        9. Log in with the new password as described for Use Case 1.6.
      3. Manual reconciliation between FCA and PSA users

        If a user has registered on both the FCA and PSA RMI systems, but has done so using different e-mail addresses, the system cannot perform the user reconciliation automatically, which has to be done manually.

        The steps of the User Status Maintenance function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. Register the employee of the Independent Operator as described in the various options for Use Case 1.2.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Use Case 1.3 - User Status Maintenance.
        7. Click on Manual Reconciliation.
        8. Enter the username of the PSA RMI portal and click on Proceed.
        9. At this point, you will receive an e-mail at the address corresponding to that of the PSA RMI user. You will have to confirm that you want to carry out the reconciliation between the two users within 24 hours, otherwise the reconciliation process will not be started.
    5. Request to cancel the registration of an employee of the Independent Operator

      It is necessary to request the support of Stellantis to delete a Company user.

      The data related to the user will be managed in accordance with GDPR and could remain in the Stellantis systems for a certain period of time, in compliance with other current regulations.

      The steps of the Request to cancel the registration of an employee of the Independent Operator function are:

      1. Register the Independent Operator as described in the various options for Use Case 1.1.
      2. Click on User login (on the red side bar on the top right) on the main screen.
      3. Click on Login.
      4. Log in to the Stellantis RMI system as described for Use Case 1.6.
      5. Click on Contact area (in the Support menu to the top right) on the main screen.
      6. Click on Click here to send the message.
      7. Select Delete user in the drop-down menu to the side of A.
      8. Complete the message as required.
      9. Indicate the username to be deleted.
      10. Click on Send Message.
    6. Login to the Stellantis RMI system

      In this section you can log in, if you are already registered on the website.

      The login procedure and the login result will differ according to the user’s current situation.

      1. Before migration

        In this section you can log in, if you are already registered on the FCA RMI site and have not yet migrated to the Stellantis RMI website.

        The steps of the Login to the Stellantis RMI system function are:

        1. Click on User login (on the red side bar on the top right) on the main screen.
        2. Click on Login.
        3. Click on the Login button under Log into the RMI system of FCA.
        4. Log in with your current credentials for the RMI system of FCA.
        5. The Stellantis RMI system will inform you that it has correctly recognized the FCA user and has initiated the migration process on the Stellantis RMI system.
        6. To continue the migration, define your user name. The system will inform you if the name you choose is already in the Stellantis RMI system.
        7. You agree to the Contract Terms for registration in the Stellantis RMI system.
        8. The Stellantis RMI system retrieves the user's data from the RMI system of FCA (and possibly from the RMI system of PSA with the same e-mail address) and preloads all data that have already been validated previously.
        9. Company, location, and activity data, as well as personal data, will already be pre-filled based on the data already on the RMI system of FCA.
        10. Provide your privacy consents or denials as required by the GDPR.
        11. Choose a password.
        12. Since the user has already been previously validated on the RMI system of FCA, no further validation will be required and the user will immediately be fully operational, with all permissions and licenses previously present on RMI system of FCA (or of PSA).
      2. After migration

        In this section you can log in, if you have already migrated to the Stellantis RMI system.

        The steps of the Login to the Stellantis RMI system function are:

        1. Click on User login (on the red side bar on the top right) on the main screen.
        2. Click on Login.
        3. Click on the Login button under Log into the RMI system of Stellantis.
        4. Enter the username and the password.
        5. Click on Login.
    7. Providing access to security-related RMI

      Various standards in force worldwide states specific requirements for accessing safety-related information or SERMI (SEcurity RMI).

      At present, the areas are divided like this:

      • Europe (and other countries that apply Regulation R858/2018 and its amendments)
      • United States of America (not managed on this portal)
      • Australia
      • Rest of world
      1. Europe

        If this enabling must be used during a session on the Stellantis RMI system, it must be declared after login.

        The steps of the Provide access to security-related RMI function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. If necessary, register the employee of the Independent Operator as described in the various options for Use Case 1.2.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on SERMI Validation (in the Services menu on the top right). This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        7. Follow the instructions displayed on the screen.
        8. If the answer is positive, you will be able to perform the security (SERMI) related operations in the various Stellantis applications for the duration of the session.

        The digital certificates are used to verify in real time that the user is authorized to perform sensitive operations. Therefore, SERMI Validation must be performed in every session in which these operations are planned.

      2. Australia

        The Australian standard states specific requirements for accessing security-related information.

        The process involves authorization by the AASRA body and data management at the national level.

        The steps of the Provide access to security-related RMI function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. If necessary, register the employee of the Independent Operator as described in the various options for Use Case 1.2.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Use Case 1.3 - User Status Maintenance.
        7. Click on Profile Data.
        8. Open the Security RMI (SERMI) menu. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        9. Apply to be qualified according to the AASRA scheme.
        10. Click on Save.

        This request will be handled locally by Australian personnel and, if successful, will allow access to sensitive operations for the next 24 hours.

      3. Rest of world

        No management schemes are available for other countries: For this reason, Stellantis has set up a manual process for managing access to sensitive operations.

        The steps of the Provide access to security-related RMI function are:

        1. Register the Independent Operator as described in the various options for Use Case 1.1.
        2. If necessary, register the employee of the Independent Operator as described in the various options for Use Case 1.2.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Use Case 1.3 - User Status Maintenance.
        7. Click on Profile Data.
        8. Open the Security RMI (SERMI) menu. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        9. Request to be cleared for security operations.
        10. Attach a PDF file with your Criminal Charges (or equivalent) to show that you have no automotive criminal record.
        11. Click on Save.
        12. Upon verification of the attached documentation, if successful, you will be assigned a documentation validity date, which cannot be more than 24 months from the issuance of the document.
  2. Payment for RMI

    In this section you can purchase subscriptions for online access to RMI if you are already registered on the site. The methods are different based on the type of RMI to acquire. For each type of RMI, the applicable Use Case is indicated:

    • Workshop procedures (UC 5.1.1 - UC 5.1.2), Wiring diagrams (UC 5.2), Technical Service News (UC 5.3), Repair Times (UC 5.8), DTC Solution (UC 6.1), Stellantis Symptom Solution (UC 6.2), Diagnostic Services with FCA Legacy SW (UC 6.3)
    • Spare parts (UC 5.6), Accessories (UC 5.7)
    • Diagnostic services with official Stellantis SW (UC 6.3 – UC 7.1)
    • Diagnostic services for connected vehicles with third-party instruments (UC 6.3)
    • Preparation for periodic audits (UC 5.1.4), Campaign information (UC 5.4), Scheduled maintenance (UC 5.5), Specific tools (UC 5.10)

    For any information on paying PSA RMI, refer to the instructions provided in the portal called Service Box for Independent Operators, which can be reached from the Services menu, under RMI for PSA models.

    1. Workshop procedures, wiring diagrams, Technical Service News, Scheduled Servicing, Accessories, Repair Times, DTC Solution, Stellantis Symptom Solution, Diagnostic Services with FCA Legacy SW

      There are various portals for Stellantis RMI management, based on the respective brand:

      • Abarth, Alfa Romeo, Fiat, Fiat Professional, Lancia: this portal, called Technical Information
      • Chrysler, Dodge, Jeep®, RAM, SRT: The portal called Stellantis IOP, accessible from the Services menu, under RMI for CJD models
      • PSA: The portal called Service Box for Independent Operators, accessible from the Services menu, under RMI for PSA models
      1. Abarth, Alfa Romeo, Fiat, Fiat Professional, Lancia

        The steps of the Payment for RMI function are:

        1. Register the Independent Operator.
        2. Register the Independent Operator employee, if necessary.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Purchase subscription (in the Purchase menu to the top right) on the main screen. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        7. Click on Click to open below technical documentation on-line.
        8. Select Manuals as the type of subscription.
        9. Select the Brand and Duration of the subscription as needed.
        10. Click on the cart to the side of the selected subscriptions.
        11. Click on Proceed in the cart that opens automatically.
        12. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      2. Chrysler, Dodge, Jeep®, RAM, SRT

        RMI for these marks are managed in the portal called TechAuthority with separate registration in the Stellantis IOP portal, accessible from the Services menu, under RMI for CJD models.

        Refer to this portal for detailed instructions on the Payment for the RMI function.

    2. Spare Parts

      There are various portals for Stellantis RMI management, based on the respective brand:

      • FCA: This portal is called Technical Information
      • PSA: This portal is called Service Box for Independent Operators, accessible from the Services menu, under RMI for PSA models.

      The steps of the Payment for RMI function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Purchase subscription (in the Purchase menu to the top right) on the main screen. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
      7. Click on Click to open below technical documentation on-line.
      8. Select Spare parts as the type of subscription.
      9. Select the Duration of the subscription as needed.
      10. Click on the cart to the side of the selected subscriptions.
      11. Click on Proceed in the cart that opens automatically.
      12. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
    3. Integrated diagnostics on FCA vehicles with official Stellantis SW

      Diagnostic services with official Stellantis SW are managed in the portal called Mopar Technical Service Portal in Single Sign-On from this portal, accessible from the Services menu, under RMI for CJD models.

      Two modes are available, which involve the use of different HWs and require as a first step the registration of the HW on Stellantis systems, as mentioned in section 6.3 Integrated diagnostics:

      • With official FCA HW, in wiTECH IAM mode
      • With HW PassThru, in wiTECH J2534 mode

      The steps of the Payment for RMI function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on RMI for CJD models (in the Services menu at the top right).
      7. Register the HW you want to use in the Stellantis RMI systems (operation to be performed only once).
      8. Click on BUY NOW below the selected subscription.
      9. Make the payment according to the indicated methods.
    4. Integrated diagnostics for FCA connected vehicles with third-party instruments

      In FCA connected vehicles, with voluntary and advanced compliance with regulation UNECE-115, there is an electronic module called Secure GateWay (SGW), which prevents write access in the vehicle.
      The write function can only be unlocked using third-party tools that have implemented the Authenticated Diagnosis Access (ADA) function, a list of which can be found in the respective News.

      The steps of the Payment for RMI function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Make sure to have one of the diagnostic tools included in the list provided in the News Authenticated diagnostics (dated 14/10/2019). Otherwise, the SGW cannot be unlocked.
      7. Click on Purchase subscription (in the Purchase menu to the top right) on the main screen. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
      8. Click on Click to open under Authenticated Diagnostics Packages.
      9. Select the Duration of the subscription as needed.
      10. Click on the cart to the side of the selected subscriptions.
      11. Click on Proceed in the cart that opens automatically.
      12. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
    5. Preparation for PTI, Campaign information, Specific tools

      These types of RMI are available to users of the Stellantis RMI system without the need for any payment.

      Details on how to access these RMI are provided in the corresponding sections:

      • 5.1.4. Preparation for PTI.
      • 5.4. Campaign information.
      • 5.10. Specific tools.
  3. Vehicle identification

    In this section you can define the filter with which to search for information:

    • VIN: to restrict the search to a single vehicle.
    • MVS: to restrict the search to a group of vehicles with similar specifications.
    1. Vehicle identification using VIN

      In this section you can enter the VIN of a vehicle and get in reply the list of product characteristics associated with it.

      The steps of the Vehicle Identification Using VIN function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
      7. Click on Vehicle identification. This function could be inhibited by an employee of the Independent Operator, based on the authorizations provided by their Legal Representative.
      8. Enter the VIN and the CAPTCHA code.
      9. Click on Send.
      10. If the VIN corresponds to an Abarth, Alfa Romeo, Fiat, Fiat Professional or Lancia vehicle in Euro 5 emission class or higher, characteristic vehicle data will appear: the first field shows the vehicle version, the second field provides the list of structural and optional components.
      11. The last results box provides a list of the Recall Campaigns to which the vehicle is subject. If the box is empty, this means that the vehicle is not subject to any Recall Campaign.
      12. If there are Recall Campaigns, inform the customer of the need to go to an FCA service point for a solution to the problem at no cost to the customer, otherwise you can continue with the subsequent Use Cases.
    2. Vehicle type identification using product characteristics

      In this section you can select the Brand, Model and Version-Series (MVS) of a vehicle.

      The steps of the Identifying the vehicle type using product characteristics function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
      7. Click on Vehicle identification. This function could be inhibited by an employee of the Independent Operator, based on the authorizations provided by their Legal Representative.
      8. Click on Search by MVS.
      9. Click on the logo of the respective brand.
      10. Select a model from the menu to the left.
      11. Select a version-series from the menu to the right.
  4. Provide RMI selection methods

    In this section you can select among four different RMI search methods.

    Because of the structure of the information, the modes may in some cases be interconnected to enable more effective searching.

    1. Select information type

      In this section you can restrict the consultation of identified RMI to one type of information, as required.

      The steps of the Select information type function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
      7. Click on Vehicle identification. This function could be inhibited by an employee of the Independent Operator, based on the authorizations provided by their Legal Representative.
      8. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      9. Click on Search Mode. The prompt may appear twice according to the browser used.
      10. Click the image to the side of Search by Components.
      11. Select a standardized term in the multilevel tree that will appear, using the text tree on the left.
      12. If the search is successful (presence of at least one document compatible with the search filters used), select the type of information to be consulted.
    2. Search by standardised terms

      In this section you can use a standardised term to restrict the search for RMI to a single component/system, as required.

      Given the limitation of terminology provided by ISO 18542, Stellantis has supplemented the search tree with its own glossary for searching RMIs.

      The steps of the Search by standardised terms function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
      7. Click on Vehicle identification. This function could be inhibited by an employee of the Independent Operator, based on the authorizations provided by their Legal Representative.
      8. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      9. Click on Search Mode. The prompt may appear twice according to the browser used.
      10. Click the image to the side of Search by Components.
      11. Select a standardized term in the multilevel tree that will appear, using the text tree on the left.
    3. Navigating using the product structure

      In this section you can navigate through the documentation structure to search for RMI.

      The function can only be accessed after purchasing a subscription compatible with the RMI of interest, according to what is indicated in section 2. Payment for RMI.

      The steps of the Navigating using the product structure function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
      7. Click on My subscriptions. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
      8. Select a subscription with status To be configured, To be activated or Active, clicking the arrow in the colored button.
      9. Click the logo for the database of interest (in the lower right menu), using if necessary the On Line Help that provides information based on the active page.
      10. Navigate the database structure until finding the document of interest.
    4. Select by document identifier

      In this section you can search for RMI concerning a specific document, knowing its identification code.

      As admitted by ISO 18541, this function is optional. In the Stellantis RMI system it is available only for certain types of RMIs:

      1. Repair times
      2. Parts and Accessories

      The steps of the Select by document ID function are:

      1. Register the Independent Operator.
      2. Register the Independent Operator employee, if necessary.
      3. Click on User login (on the red side bar on the top right) on the main screen.
      4. Click on Login.
      5. Log in to the Stellantis RMI system as described for Use Case 1.6.
      6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
      7. Click on My subscriptions. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
      8. Select a subscription with status To be configured, To be activated or Active, clicking the arrow in the colored button.
      9. Click on the logo of the concerned database (in the lower right menu), selecting Flat Rate Manual or ePER.
      • If you select Flat Rate Manual, select the MVS you are interested in, then enter the Code in the relevant field.
      • If you select ePER, enter the identification code in the Search field.
  5. Retrieve information packages

    In this section you can access the RMI found with one of the search methods defined in section 4. Provide selection methods for RMI, subject to payment of a subscription, as set out in section 2. Payment for RMI.

    1. Workshop procedures

      In this section you can access the Workshop Procedures found with one of the search methods defined in section 4. Provide selection methods for RMI, subject to payment of a subscription, as set out in section 2. Payment for RMI.

      According to standard ISO 18541, the repair procedures are divided into four types.

      1. General workshop procedures

        In this section you can access the general workshop procedures, after paying for a Manual subscription for min. 1 hour.

        The process described here allows you to search for free and only pay if the information is available.

        The steps of the General workshop procedures function are:

        1. Register the Independent Operator.
        2. Register the Independent Operator employee, if necessary.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
        7. Click on Vehicle identification. This function could be inhibited by an employee of the Independent Operator, based on the authorizations provided by their Legal Representative.
        8. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
        9. Click on Search Mode. The prompt may appear twice according to the browser used.
        10. Click the image to the side of Search by Components.
        11. Select a standardized term in the multilevel tree that will appear, using the text tree on the left.
        12. The Technical Manuals section is available if the results are compatible with the search filters used: Procedures: Click here to display the list of identified RMIs, possibly indicating the language available (if you have also indicated an alternate language in your user profile).
        13. Click on the procedure you want to consult, a red cart is visible to the side.
        14. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned procedure. Go directly to step 16.
        15. If not, purchase a subscription as described in Use Case 2. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        16. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
        17. Click on My subscriptions. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        18. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the colored button.
        19. Click on Search results.
        20. Select Technical Manuals: Procedures: This is used to display the list of identified RMIs, possibly indicating the language available (if you have also indicated an alternate language in your user profile).
        21. Click on the procedure you want to consult, where a red cart is no longer visible to the side.
      2. Bodywork procedures

        In this section you can access bodywork procedures, subject to payment of a subscription to the Manuals for a minimum duration of one hour.

        The process described here allows you to search for free and only pay if the information is available.

        The steps of the Bodywork procedures function are:

        1. Register the Independent Operator.
        2. Register the Independent Operator employee, if necessary.
        3. Click on User login (on the red side bar on the top right) on the main screen.
        4. Click on Login.
        5. Log in to the Stellantis RMI system as described for Use Case 1.6.
        6. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
        7. Click on Vehicle identification. This function could be inhibited by an employee of the Independent Operator, based on the authorizations provided by their Legal Representative.
        8. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
        9. Click on Search Mode. The prompt may appear twice according to the browser used.
        10. Click the image to the side of Search by Components.
        11. Select a standardized term in the multilevel tree that will appear, using the text tree on the left.
        12. The Technical Manuals section is available if the results are compatible with the search filters used: Procedures: Click here to display the list of identified RMIs, possibly indicating the language available (if you have also indicated an alternate language in your user profile).
        13. Click on the procedure you want to consult, a red cart is visible to the side.
        14. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned procedure. Go directly to step 16.
        15. If not, purchase a subscription as described in Use Case 2. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        16. Click on Welcome <NAME> (on the red side bar on the top right) on the main screen.
        17. Click on My subscriptions. This function is inhibited for any user awaiting validation and could be inhibited for an employee of the Independent Operator, depending on the permissions provided by their Legal Representative.
        18. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the colored button.
        19. Click on Search results.
        20. Select Technical Manuals: Procedures: This is used to display the list of identified RMIs, possibly indicating the language available (if you have also indicated an alternate language in your user profile).
        21. Click on the procedure you want to consult, where a red cart is no longer visible to the side.
      3. Temporary repair procedures

        FCA does not develop temporary repair procedures, nor supplies them to its Authorized Dealerships.

        As specified by standard ISO 18541, these repair procedures are not available.

      4. Preparation for PTI

        As a result of EU Regulation 2019/621, the requirements for the provision of information for the Preparation for PTI have changed; the provision of a range of information and/or an indication of where this can be found is required.

        Access to the actual RMI may require the use of other functions in this list, as described in the document you will download.

        The steps of the Preparation for PTI function are:

        1. Click on Information for inspections (in the Information menu to the top right) on the main screen.
        2. Click on Available data to the side of the model of interest.
        3. The downloaded PDF document contains some RMI and information on how to access other RMI (free of charge or upon purchase of a minimum one-hour subscription, in compliance with European regulations). On the other hand, one dataset is only available for certain types of users.
    2. Wiring Diagrams

      In this section you can access the Wiring Diagrams, after paying for a Manual subscription for min. 1 hour.

      The process described here makes it possible to perform the search free of charge and pay only if the information is available.

      The Wiring Diagrams function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      10. Click on Go to search method. The request will appear twice.
      11. Click the image to the side of Search by Components.
      12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
      13. Select Wiring diagrams to consult the RMI compatible with the search filters used.
      14. Click on the electric function you want to consult, a red cart is visible to the side.
      15. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned function. Go directly to step 25.
      16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      17. Click on Click to open below Technical documentation on-line.
      18. Select Manuals as the type of subscription.
      19. Select the Brand and Duration of the subscription as needed.
      20. Click on the cart to the side of the selected subscriptions.
      21. Click on Proceed in the cart that opens automatically.
      22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      23. Click on Welcome <NAME> (on the red side bar to the to right) on the main screen.
      24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
      26. Click on Search results.
      27. Click on Go to search method.
      28. Select Wiring diagrams to consult the RMI compatible with the search filters used.
      29. Click on the electric function you want to consult, where a red cart is no longer visible to the side.
    3. Technical Service Bulletin

      In this section you can access the Technical Service Bulletins, after paying for a subscription to Manuals for min. 1 hour.

      The process described here makes it possible to perform the search free of charge and pay only if the information is available.

      The Technical Service Bulletins function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      10. Click on Go to search method. The request will appear twice.
      11. Click the image to the side of Search by Components.
      12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
      13. Select Technical bulletins to consult the RMI compatible with the search filters used.
      14. Click on the Service News you want to consult, a red cart is visible to the side.
      15. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned news. Go directly to step 25.
      16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      17. Click on Click to open below technical documentation on-line.
      18. Select Manuals as the type of subscription.
      19. Select the Brand and Duration of the subscription as needed.
      20. Click on the cart to the side of the selected subscriptions.
      21. Click on Proceed in the cart that opens automatically.
      22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      23. Click on Welcome <NAME> (on the red side bar to the to right) on the main screen.
      24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
      26. Click on Search results.
      27. Click on Go to search method.
      28. Select Technical bulletins to consult the RMI compatible with the search filters used.
      29. Click on the Service News you want to consult, where a red cart is no longer visible to the side.
    4. Recall Information

      In this section you can enter the VIN of a vehicle and receive information about any Recall Campaigns associated with the vehicle.

      The Recall Information function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Enter the VIN and the CAPTCHA code.
      10. Click on submit.
      11. The last result box provides a list of the Recall Campaigns associated with the vehicle. If the results box is empty, this means that no Recall Campaigns are associated with the vehicle.
    5. Maintenance Schedule

      In this section you can access information for Maintenance Schedule.

      Access differs based on the type of requested RMI:

      • Programmes and descriptions, accessible free of charge.
      • Connection between scheduled maintenance and relevant procedures, after paying for a subscription to Manuals for min. 1 hour.
      1. Programmes and Descriptions

        In this section, you can access the scheduled maintenance plans for Fiat, Fiat Professional, Lancia, Alfa Romeo, Abarth, Jeep® brand vehicles.

        Access to the databases for the On-board documentation requires separate registration.

        The Maintenance Schedule function requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on On-board documentation (in the Services menu to the top right) on the main screen.
        8. The first access requires registering in the eLUM system.
        9. The maintenance plans are in the Owner Handbooks, which can be downloaded in PDF format.
      2. Connection Between Scheduled Maintenance and Relevant Procedures

        In this section you can access the Procedures Relevant for Scheduled Maintenance, after paying for a subscription to Manuals for min. 1 hour.

        The process described here makes it possible to perform the search free of charge and pay only if the information is available.

        The Maintenance Schedule function requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
        10. Click on Go to search method. The request will appear twice.
        11. Click the image to the side of Search by Maintenance.
        12. Select a maintenance plan in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
        13. Click on the maintenance plan you want to consult, a red cart is visible to the side.
        14. If you previously purchased a subscription for the Manuals for the correct brand, it can be activated and used to consult the concerned plan. Go directly to step 24.
        15. Otherwise, click the Buy new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        16. Click on Click to open below Technical documentation on-line.
        17. Select Manuals as the Type of subscription.
        18. Select the Brand and Duration of the subscription as needed.
        19. Click on the cart to the side of the selected subscriptions.
        20. Click on Proceed in the cart that opens automatically.
        21. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
        22. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        23. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        24. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
        25. Click on Search results.
        26. Click on Go to search method.
        27. Click on the Maintenance plan you want to consult, where a red cart is no longer visible to the side.
    6. Spare Parts

      In this section you can access the Spare Parts, after paying for a subscription for min. 1 hour.

      Even if the standard ISO 18541 makes a distinction between identification and access to Spare Parts, this distinction does not exist in the Stellantis RMI system.

      1. Spare Parts (Identification)

        In this section you can access the Spare Parts catalogue after paying for a subscription for min. 1 hour.

        The process described here makes it possible to perform the search free of charge and pay only if the information is available.

        The Spare Parts (Identification) function requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
        10. Click on Go to search method. The request will appear twice.
        11. Click the image to the side of Search by Components.
        12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
        13. Select Spare parts identification to consult the RMI compatible with the search filters used.
        14. Click on the spare part you want to consult, a red cart is visible to the side.
        15. If you previously purchased a subscription for the spare parts for the correct brand, it can be activated and used to consult the concerned spare part. Go directly to step 25.
        16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        17. Click on Click to open below Technical documentation on-line.
        18. Select Spare parts as the type of subscription.
        19. Select the Duration of the subscription as needed.
        20. Click on the cart to the side of the selected subscriptions.
        21. Click on Proceed in the cart that opens automatically.
        22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
        23. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
        26. Click on Search results.
        27. Click on Go to search method.
        28. Select Spare parts identification to consult the RMI compatible with the search filters used.
        29. Click on the Spare part you want to consult, where a red cart is no longer visible to the side.
      2. Spare Parts (Access)

        In this section you can access the Spare Parts catalogue after paying for a subscription for min. 1 hour.

        The process described here makes it possible to perform the search free of charge and pay only if the information is available.

        The Spare Parts (Access) function requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
        10. Click on Go to search method. The request will appear twice.
        11. Click the image to the side of Search by Components.
        12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
        13. Select Spare parts identification to consult the RMI compatible with the search filters used.
        14. Click on the spare part you want to consult, a red cart is visible to the side.
        15. If you previously purchased a subscription for the spare parts for the correct brand, it can be activated and used to consult the concerned spare part. Go directly to step 25.
        16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        17. Click on Click to open below Technical documentation on-line.
        18. Select Spare parts as the type of subscription.
        19. Select the Duration of the subscription as needed.
        20. Click on the cart to the side of the selected subscriptions.
        21. Click on Proceed in the cart that opens automatically.
        22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
        23. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
        26. Click on Search results.
        27. Click on Go to search method.
        28. Select Spare parts identification to consult the RMI compatible with the search filters used.
        29. Click on the Spare part you want to consult, where a red cart is no longer visible to the side.
    7. Accessories

      In this section you can access information for the assembly and repair of Accessories, after paying for a subscription to Manuals for min. 1 hour.

      1. Accessory Information Factory Fitted (Included in General RMI)

        In this section you can access information on the repair of Original Equipment Accessories, after paying for a subscription to Manuals for at least one hour.

        The Accessory Information Factory Fitted (Included in General RMI) function requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
        10. Click on Go to search method. The request will appear twice.
        11. Click the image to the side of Search by Components.
        12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
        13. Select Manuals: Repair procedures to consult the RMI compatible with the search filters used.
        14. Click on the procedure you want to consult, a red cart is visible to the side.
        15. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned procedure. Go directly to step 25.
        16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        17. Click on Click to open below technical documentation on-line.
        18. Select Manuals as the type of subscription.
        19. Select the Brand and Duration of the subscription as needed.
        20. Click on the cart to the side of the selected subscriptions.
        21. Click on Proceed in the cart that opens automatically.
        22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
        23. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
        26. Click on Search results.
        27. Click on Go to search method.
        28. Select Repair procedures to consult the RMI compatible with the search filters used.
        29. Click on the procedure you want to consult, where a red cart is no longer visible to the side.
      2. Accessory Information Partnered with a Stellantis Part Number

        Stellantis does not assign its own spare parts codes to accessories not installed in the factory, therefore there are no RMI in this category.

      3. Fitting Information for Accessories with no Stellantis Part Number

        Stellantis does not supply installation instructions for accessories in electronic format to its Authorised Dealerships.

        As specified by standard ISO 18541, the information on these accessories is therefore not available.

    8. Labour Times

      In this section you can access the Labour Times, after having paid for a Flat Rate Manual subscription for min. 1 hour.

      The Labour Times function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      10. Click on Go to search method. The request will appear twice.
      11. Click the image to the side of Search by Components.
      12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
      13. Select Flat Rate Manual to consult the RMI compatible with the search filters used.
      14. Click on the procedure you want to consult, a red cart is visible to the side.
      15. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned procedure. Go directly to step 25.
      16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      17. Click on Click to open below Technical documentation on-line.
      18. Select flat rate manuals as the type of subscription.
      19. Select the Brand and Duration of the subscription as needed.
      20. Click on the cart to the side of the selected subscriptions.
      21. Click on Proceed in the cart that opens automatically.
      22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      23. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
      26. Click on Search results.
      27. Click on Go to search method.
      28. Select Flat Rate Manual to consult the RMI compatible with the search filters used.
      29. Click on the procedure you want to consult, where a red cart is no longer visible to the side.
    9. Converted Vehicles

      Stellantis does not supply information on aftermarket converted vehicles to its Authorised Dealerships.

      As specified by standard ISO 18541, this information is therefore not available.

    10. Special Tools

      In this section you can access the catalogues for Special Tools.

      The Special Tools function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Tools and equipment (in the Services menu to the top right) on the main screen.
      8. Click on the Mopar® Essential Tools and Service Equipment logo.
  6. Vehicle Diagnostics

    In this section you can access Vehicle Diagnostics.

    According to standard ISO 18541, vehicle diagnostics is divided into two parts:

    • Access to diagnostic RMI: by Diagnostic Trouble Code (DTC) or customer’s reported fault
    • Access to integrated diagnostics: with Stellantis HW and/or SW, or using third party tools
    1. DTC Resolution

      In this section you can access the DTC Resolution, after paying for a Manual subscription for min. 1 hour.

      The DTC Resolution function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Enter the VIN and the CAPTCHA code.
      10. Click on submit.
      11. Click on Go to search method. The request will appear twice.
      12. Click the image to the side of Search by DTC.
      13. Select an electronic component in the tree that appears. The function is accessible on the graphic model as well as on the text to the left.
      14. Enter the DTC code and click on the logo to the right.
      15. Click on the control module of interest.
      16. Select Examiner diagnostics to consult the RMI compatible with the search filters used.
      17. Click on the procedure you want to consult, a red cart is visible to the side.
      18. If you previously purchased a subscription for the manuals for the correct brand, it can be activated and used to consult the concerned procedure. Go directly to step 28.
      19. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      20. Click on Click to open below Technical documentation on-line.
      21. Select Manuals as the type of subscription.
      22. Select the Brand and Duration of the subscription as needed.
      23. Click on the cart to the side of the selected subscriptions.
      24. Click on Proceed in the cart that opens automatically.
      25. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      26. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      27. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      28. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
      29. Click on Search results.
      30. Click on Go to search method.
      31. Select Examiner diagnostics to consult the RMI compatible with the search filters used.
      32. Click on the procedure you want to consult, where a red cart is no longer visible to the side.
    2. Stellantis Symptom Resolution

      In this section you can access the Symptom Resolution, after paying for a subscription to Manuals for min. 1 hour.

      The Stellantis Symptom Resolution function requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      10. Click on Go to search method. The request will appear twice.
      11. Click the image to the side of Search by Symptoms.
      12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
      13. Select Manuals: Diagnostics to consult the RMI compatible with the search filters used.
      14. Click on the procedure you want to consult, a red cart is visible to the side.
      15. If you previously purchased a subscription for the Manuals for the correct brand, it can be activated and used to consult the concerned procedure. Go directly to step 25.
      16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      17. Click on Click to open below Technical documentation on-line.
      18. Select Manuals as the type of subscription.
      19. Select the Brand and Duration of the subscription as needed.
      20. Click on the cart to the side of the selected subscriptions.
      21. Click on Proceed in the cart that opens automatically.
      22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      23. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
      24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
      26. Click on Search results.
      27. Click on Go to search method.
      28. Select Manuals: Diagnostics to consult the RMI compatible with the search filters used.
      29. Click on the procedure you want to consult, where a red cart is no longer visible to the side.
    3. Integrated Diagnostics

      Standard ISO 18541 requires this function only for the use of third-party HW with access to Stellantis RMI for the resolution of DTC in integrated mode.

      Stellantis actually offers three options:

      • Use of Stellantis HW and SW for integrated diagnostics
      • Use of Stellantis SW and PassThru SAE J2534 HW for integrated diagnostics
      • Only for connected vehicles, in compliance with the requirements of regulation UNECE-115, write access to the so-called Authenticated Diagnostics (ADA) with compatible third-party tools
      1. With Stellantis HW and SW

        The diagnostic services with official Stellantis HW and SW are managed on a separate portal, accessible with Single SignOn, that is without the need for additional registration and login.

        The system is called wiTECH IAM.

        The Integrated Diagnostics function requires the following steps:

        1. Register the Stellantis HW: MicroPODII or Mopar Diagnostic Pod.
        2. Purchase the subscription to the diagnostic services, according to what is indicated in section 2. Payment for RMI.
        3. Assign the subscription to the HW.
        4. Update the HW.
        5. If necessary also assign the HW to other employees of the same IO.
        6. For access to the integrated functions of bidirectional diagnostics, purchase a subscription to Manuals for at least 1 hour.
        1. HW Registration

          Stellantis HW Registration requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Click on the wiTECH 2.0 icon that appears to the top right of the window.
          9. After the new page has loaded click on Register Now.
          10. Select the brands for which you want to register the HW, taking into consideration the limitations indicated for the Integrated diagnostics function.
          11. Select the type of HW, from between MicroPODII (which has a serial number such as WSP-12345 or WFP-12345) and Mopar Diagnostic Pod (which has a serial number such as MDP-123456).
          12. Enter the HW serial number. Only MicroPODII are allowed with a serial number higher than WFP-12000 or WSP-31560, whereas there are no limitations for the Mopar Diagnostic Pod.
          13. Click on Request Approval.
          14. Approval is a manual process that requires checks of HW authenticity: you will receive an email for the confirmation/refusal of the registration based on the result of the check.
        2. Subscription Assignment

          The Subscription Assignment requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one Stellantis HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
        3. HW Update

          The Stellantis HW Update requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one Stellantis HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
          11. Click on Download the Setup Utility.
          12. Execute the Setup Utility after the download, following the instructions that are provided.
          13. Click on Launch wiTECH 2.0.
          14. The registration page that appears should already contain your e-mail address in the Username field. If not use the same e-mail address used to register in the Stellantis RMI System.
          15. Chose a password: it does not expire.
          16. Click on Access.
          17. You will receive a confirmation email from the OKTA (One Key Time Access) system, which will ask you to install either the OKTA Verify or Google Authenticator app: these apps generate one-time tokens to access Integrated diagnostics and are used to guarantee the authenticity of the connection, in line with what is required by regulation UNECE-115.
          18. Once the OKTA registration is complete, repeat all the steps until accessing the Integrated diagnostics environment.
        4. Assignment of HW to Other Employees

          The Stellantis HW can only have one user as the owner.
          The owner is the only person who can purchase the subscriptions to Integrated diagnostics, but they can share the use of the HW with other users belonging to the same IO (Company).

          The Assignment of Stellantis HW to other employees of the same Company requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one Stellantis HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
          11. Click on Manage users.
          12. Enter the e-mail address of the Company employee with which you want to share use of the Stellantis HW.
        5. Access to Bidirectional Diagnostics

          Bidirectional diagnostics is needed if there are some diagnostic events:

          • Availability of RMI for DTC Resolution.
          • Availability of Technical Service Bulletins.
          • Need to update, replace or modify the control modules.
          • Need to perform write operations in the control modules of connected vehicles equipped with a Secure GateWay (SGW).

          Access to bidirectional diagnostics requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one Stellantis HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
          11. Update the HW.
          12. Click on Launch wiTECH 2.0.
          13. Enter the Username and the Password.
          14. Click on Access.
          15. Purchase a subscription to Manuals for at least 1 hour, as described in section 2. Payment for RMI.
          16. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
          17. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
          18. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
          19. Click the eLEARN logo to the bottom right.
          20. Return to the diagnostics session.
          21. When prompted, enter your credentials for the Stellantis RMI system (based on the brand of the vehicle on which diagnostics is being performed).
      2. With Stellantis SW and PassThru SAE J2534 HW

        The diagnostic services with official Stellantis SW (installed locally) and PassThru SAE J2534 HW require an additional registration and login.

        The system is called wiTECH J2534.

        The Integrated Diagnostics function requires the following steps:

        1. Register the PassThru HW.
        2. Purchase the subscription to the diagnostic services, according to what is indicated in section 2. Payment for RMI.
        3. Assign the subscription to the HW.
        4. Perform OKTA registration.
        5. If necessary also assign the HW to other employees of the same IO.
        6. For access to the integrated functions of bidirectional diagnostics, purchase a subscription to Manuals for at least 1 hour.
        1. HW Registration

          PassThru SAE J2534 HW Registration requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Click on the wiTECH 2.0 icon that appears to the top right of the window.
          9. After the new page has loaded click on Register Now.
          10. Select the brands for which you want to register the HW, taking into consideration the limitations indicated for the Integrated diagnostics function.
          11. Select J2534 as the type of HW.
          12. Click on Download Link.
          13. Execute the wiTECH J2534 Client after download, with the PassThru SAE J2534 HW connected.
          14. Click on About wiTECH2 (in the Help menu).
          15. Copy the Serial Number shown on the screen.
          16. Enter the Serial Number on the HW registration page.
          17. Click on Request Approval.
          18. Approval is a manual process that requires checks of HW authenticity: you will receive an email for the confirmation/refusal of the registration based on the result of the check.
        2. Subscription Assignment

          The Subscription Assignment requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one PassThru SAE J2534 HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
        3. OKTA Registration

          OKTA Registration requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one PassThru SAE J2534 HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
          11. Execute the wiTECH J2534 Client.
          12. On the registration page that appears, enter the same e-mail address used to register in the Stellantis RMI System in the Username field.
          13. Chose a password: it does not expire.
          14. Click on Access.
          15. You will receive a confirmation email from the OKTA (One Key Time Access) system, which will ask you to install either the OKTA Verify or Google Authenticator app: these apps generate one-time tokens to access Integrated diagnostics and are used to guarantee the authenticity of the connection, in line with what is required by regulation UNECE-115.
          16. Once the OKTA registration is complete, repeat all the steps until accessing the Integrated diagnostics environment.
        4. Assignment of HW to Other Employees

          The PassThru SAE J2534 HW can only have one user as the owner.
          The owner is the only person who can purchase the subscriptions to Integrated diagnostics, but they can share the use of the HW with other users belonging to the same IO (Company).

          The Assignment of PassThru SAE J2534 HW to other employees of the same Company requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one PassThru SAE J2534 HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
          11. Click on Manage users.
          12. Enter the e-mail address of the Company employee with which you want to share use of the PassThru SAE J2534 HW.
        5. Access to Bidirectional Diagnostics

          Bidirectional Diagnostics is needed if there are some diagnostic events:

          • Availability of RMI for DTC Resolution.
          • Availability of Technical Service Bulletins.
          • Need to update, replace or modify the control modules.
          • Need to perform write operations in the control modules of connected vehicles equipped with a Secure GateWay (SGW).

          Access to bidirectional diagnostics requires the following steps:

          1. Register the IO.
          2. Register the IO employee if necessary.
          3. Click on Enter your info (on the red side bar to the top right) on the main screen.
          4. Click on Access.
          5. Enter the username and the password.
          6. Click on ACCESS.
          7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
          8. Register at least one PassThru SAE J2534 HW.
          9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
          10. Assign the subscription to the HW.
          11. Perform OKTA registration.
          12. Execute the wiTECH J2534 Client.
          13. Enter the Username and the Password.
          14. Click on Access.
          15. Purchase a subscription to Manuals for at least 1 hour, as described in section 2. Payment for RMI.
          16. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
          17. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
          18. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
          19. Click the eLEARN logo to the bottom right.
          20. Return to the diagnostics session.
          21. When prompted, enter your credentials for the Stellantis RMI system (based on the brand of the vehicle on which diagnostics is being performed).
      3. ADA for Connected Vehicles with Third-Party Instruments

        In connected vehicles, with voluntary and advanced compliance with regulation UNECE-115, there is an electronic module called Secure GateWay (SGW), which prevents write access in the vehicle.
        The unlock of the writing function is only possible using third-party tools that have implemented the Authenticated Diagnostics Access (ADA) function, which are listed in the related News.

        The Integrated diagnostics function requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Make sure to have one of the diagnostic tools included in the list provided in the News Authenticated diagnostics (dated 14/10/2019). Otherwise it is not possible to unlock the SGW.
        8. Purchase a subscription to Integrated diagnostics for connected vehicles with third-party instruments that lasts at least 1 hour, as described in section 2. Payment for RMI.
        9. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        10. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        11. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
        12. Click the Generic Diagnostic Tool logo to the bottom right.
        13. Return to the diagnostics session.
        14. When prompted, enter your credentials for the Stellantis RMI system.
  7. Updating, Replacing and Tuning of Modules (ECUs)

    In this section, you can access the functions for the update, replacement and tuning of the vehicle electronic control modules (ECU) using the Stellantis SW and PassThru SAE J2534 HW.

    1. Updating and Replacing Modules

      The module update and replacement services with official Stellantis SW (installed locally) and PassThru SAE J2534 HW require an additional registration and login.

      The system is called wiTECH J2534 and also manages all the integrated diagnostic services, as described in section 6.3. Integrated Diagnostics.

      The Updating and Replacing Modules function requires the following steps:

      1. Register the PassThru HW.
      2. Purchase the subscription to the diagnostic services, according to what is indicated in section 2. Payment for RMI.
      3. Assign the subscription to the HW.
      4. Perform OKTA registration.
      5. If necessary also assign the HW to other employees of the same IO.
      6. For access to the download of update packages and for functions of bidirectional diagnostics, purchase a subscription to Manuals for at least 1 hour.
      1. HW Registration

        PassThru SAE J2534 HW registration requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
        8. Click on the wiTECH 2.0 icon that appears to the top right of the window.
        9. After the new page has loaded click on Register Now.
        10. Select the brands for which you want to register the HW, taking into consideration the limitations indicated for the Integrated diagnostics function.
        11. Select J2534 as the type of HW.
        12. Click on Download Link.
        13. Execute the wiTECH J2534 Client after download, with the PassThru SAE J2534 HW connected.
        14. Click on About wiTECH2 (in the Help menu).
        15. Copy the Serial Number shown on the screen.
        16. Enter the Serial Number on the HW registration page.
        17. Copy the Request Approval.
        18. Approval is a manual process that requires checks of HW authenticity: you will receive an email for the confirmation/refusal of the registration based on the result of the check.
      2. Subscription Assignment

        The Subscription assignment requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
        8. Register at least one PassThru SAE J2534 HW.
        9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
        10. Assign the subscription to the HW.
      3. OKTA Registration

        OKTA Registration requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
        8. Register at least one PassThru SAE J2534 HW.
        9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
        10. Assign the subscription to the HW.
        11. Execute the wiTECH J2534 Client.
        12. On the registration page that appears, enter the same e-mail address used to register in the Stellantis RMI System in the Username field.
        13. Chose a password: it does not expire.
        14. Click on Access.
        15. You will receive a confirmation email from the OKTA (One Key Time Access) system, which will ask you to install either the OKTA Verify or Google Authenticator app: these apps generate one-time tokens to access Integrated diagnostics and are used to guarantee the authenticity of the connection, in line with what is required by regulation UNECE-115.
        16. Once the OKTA registration is complete, repeat all the steps until accessing the Integrated diagnostics environment.
      4. Assignment of HW to Other Employees

        The PassThru SAE J2534 HW can only have one user as the owner.
        The owner is the only person who can purchase the subscriptions to Integrated diagnostics, but they can share the use of the HW with other users belonging to the same IO (Company).

        The Assignment of PassThru SAE J2534 HW to other employees of the same Company requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
        8. Register at least one PassThru SAE J2534 HW.
        9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
        10. Assign the subscription to the HW.
        11. Click on Manage users.
        12. Enter the e-mail address of the Company employee with which you want to share use of the PassThru SAE J2534 HW.
      5. Access to Bidirectional Diagnostics

        Bidirectional diagnostics is needed if there are some diagnostic events:

        • Availability of Technical Service Bulletins.
        • Need to update, replace or modify the control modules.
        • Need to perform write operations in the control modules of connected vehicles equipped with a Secure GateWay (SGW).

        Access to bidirectional diagnostics requires the following steps:

        1. Register the IO.
        2. Register the IO employee if necessary.
        3. Click on Enter your info (on the red side bar to the top right) on the main screen.
        4. Click on Access.
        5. Enter the username and the password.
        6. Click on ACCESS.
        7. Click on Diagnostics equipment (in the Documentation menu to the top right) on the main screen.
        8. Register at least one PassThru SAE J2534 HW.
        9. Purchase at least one subscription that lasts 3 days, which activates automatically, as described in section 2. Payment for RMI.
        10. Assign the subscription to the HW.
        11. Perform OKTA registration.
        12. Execute the wiTECH J2534 Client.
        13. Enter the Username and the Password.
        14. Click on Access.
        15. Purchase a subscription to Manuals for at least 1 hour, as described in section 2. Payment for RMI.
        16. Click on Welcome <NAME> (on the red side bar to the top right) on the main screen.
        17. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
        18. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
        19. Click the eLEARN logo to the bottom right.
        20. Return to the diagnostics session.
        21. When prompted, enter your credentials for the Stellantis RMI system (based on the brand of the vehicle on which diagnostics is being performed).
    2. Tuning Kit

      Stellantis currently does not supply an ECU tuning software to its Authorised Dealerships.

      As specified by standard ISO 18541, this activity type is therefore not available.

  8. Electronic Maintenance History

    Stellantis manages the service history of its vehicles with paper documentation onboard the vehicle.

    As specified by standard ISO 18541, this activity type is therefore not available.

  9. Repair Assistance Technical Support

    As required by standard ISO 18541, in this section, users with the repairer type of activity can request technical support from Stellantis for the repair of a vehicle at conditions normally provided by Stellantis, as listed here:

    1. The vehicle to be repaired must be less than 10 years old.
    2. The user must have an active subscription to Manuals that lasts at least 1 hour, for the vehicle brand for which support is required.
    3. The user must access a diagnostics solution integrated with Stellantis SW, among those listed in section 6.3. Integrated diagnostics.
    4. The user must be a level 1 Technical Expert, qualified or being qualified, according to the Stellantis training programme, or demonstrate to have an equivalent qualification.
    5. The user must have performed the diagnostic process with Stellantis SW and possibly with the support of bidirectional diagnostics and not have been able to identify the correct repair solution.

    The Technical Support for Repair Assistance requires the following steps:

    1. Register the IO.
    2. Register the IO employee if necessary.
    3. Click on Enter your info (on the red side bar to the top right) on the main screen.
    4. Click on Access.
    5. Enter the username and the password.
    6. Click on ACCESS.
    7. Perform the diagnostic process according to what is indicated in section 6.3. Integrated diagnostics, without being able to identify a repair solution.
    8. Click on Technical Help Desk (in the Services menu to the top right) on the main screen.
    9. Click on Proceed by filling in the form.
    10. Fill in the TECHNICAL ASSISTANCE REQUEST form, attaching diagnostic screens and other material if possible that helps Stellantis technicians identify the problem.
    11. Click on send information.
    12. Wait to be contacted by Stellantis technical personnel.
  10. Request Contact for Specific RMI

    In this section you can:

    • Identify the area of the portal where information about some specific RMI is available.
    • Access the contact area of the portal to send a request for information about specific RMI for which information is not available directly on the portal.

    To ask the questions to the most suitable staff some request types are limited to specific activities based on the RMI of interest: this reduces the waiting time for the answers, as no time is wasted checking if the request is correct or not.

    1. Electronic Tool Information (Diagnostic, Reprogramming, VCI)

      In this section you can get information on the electronic equipment used by Stellantis and available to repairers.

      There are different methods depending on the type of information of interest:

      • Information provided directly on the portal
      • Need to access the contact area
      1. Official Stellantis SW

        There are three diagnostic solutions with official Stellantis SW:

        • wiTECH IAM: Stellantis HW and SW
        • wiTECH J2534: Stellantis SW and PassThru SAE J2534 HW
        • ADA: access to Stellantis connected vehicles with third-party instruments
        1. wiTECH IAM

          This solution uses the official SW for the Stellantis integrated diagnostics, called wiTECH 2, in combination with the official Stellantis VCI, called MOPAR Diagnostic Pod.

          The use of the wiTECH IAM solution does not require the installation of any SW, but just of its VCI drivers.

          To find information on wiTECH IAM, refer to section 6.3. Integrated Diagnostics (with Stellantis HW and SW).

        2. wiTECH J2534

          This solution uses the official SW for the Stellantis integrated diagnostics, called wiTECH 2, in combination with a PassThru SAE J2534 VCI.

          The use of the wiTECH J2534 solution requires the download of a SW free of charge.

          To find information on wiTECH J2534, refer to section 6.3. Integrated Diagnostics (with Stellantis SW and HW PassThru SAE J2534 – HW registration).

        3. ADA

          In connected vehicles, with voluntary and advanced compliance with regulation UNECE-115, there is an electronic module called Secure GateWay (SGW), which prevents write access in the vehicle.
          The unlock of the writing function is only possible using third-party tools that have implemented the Authenticated Diagnostics Access (ADA) function, which are listed in the related News.

          To find information on ADA, refer to section 6.3. Integrated Diagnostics (ADA for connected vehicles with third-party instruments).

      2. Official Stellantis HW

        To access information on official Stellantis HW the following steps are required:

        1. Click the logo TECHNICAL INFORMATION FOR GENUINE SPECIALISTS to the top left.
        2. Click the icon GENUINE DIAGNOSTICS to the bottom left between the icons around the vehicle in the centre of the page.
    2. Test Equipment and Diagnostic Tool Manufacturers

      In this section, you can start commercial negotiations to receive RMI suitable for the manufacture of diagnostic equipment and test equipment for Stellantis vehicles and available for the corresponding Manufacturer profiles.

      To access the information for the Test Equipment and Diagnostic Tool Manufacturers, the following steps are required:

      1. Register the IO.
      2. Click on Enter your info (on the red side bar to the top right) on the main screen.
      3. Click on Access.
      4. Enter the username and the password.
      5. Click on ACCESS.
      6. Click on Contact area (in the Support menu to the top right) on the main screen.
      7. Click on Click here to send the message.
      8. Select the item Info for manufacturing test equipment or Information for manufacturing diagnostic tools in the drop-down menu to the side of To.
      9. Complete the message as required.
      10. Click on send message.
    3. Training Material (Delegate Information)

      In this section, you can start commercial negotiations to receive RMI suitable for the preparation of courses on Stellantis vehicles and available for Trainers.

      To access the Training Material (Delegate Information), the following steps are required:

      1. Register the IO.
      2. Click on Enter your info (on the red side bar to the top right) on the main screen.
      3. Click on Access.
      4. Enter the username and the password.
      5. Click on ACCESS.
      6. Click on Contact area (in the Support menu to the top right) on the main screen.
      7. Click on Click here to send the message.
      8. Select Course material in the drop-down menu to the side of To.
      9. Complete the message as required.
      10. Click on send message.
    4. Redistributors

      In this section you can start commercial negotiations to purchase multiple licences to distribute to your network, available for the corresponding IO profiles.

      To access information on Redistributors the following steps are required:

      1. Register the IO.
      2. Click on Enter your info (on the red side bar to the top right) on the main screen.
      3. Click on Access.
      4. Enter the username and the password.
      5. Click on ACCESS.
      6. Click on Contact area (in the Support menu to the top right) on the main screen.
      7. Click on Click here to send the message.
      8. Select Subscriptions/Purchases in the drop-down menu to the side of To.
      9. Complete the message as required.
      10. Click on send message.
    5. Republishers

      In this section you can start commercial negotiations to purchase Stellantis original material to create independent handbooks and catalogues, available for the corresponding Editor profiles.

      To access information on Republishers the following steps are required:

      1. Register the IO.
      2. Click on Enter your info (on the red side bar to the top right) on the main screen.
      3. Click on Access.
      4. Enter the username and the password.
      5. Click on ACCESS.
      6. Click on Contact area (in the Support menu to the top right) on the main screen.
      7. Click on Click here to send the message.
      8. Select Manual/Catalogue in electronic format in the drop-down menu to the side of To.
      9. Complete the message as required.
      10. Click on send message.
    6. Inspection and Testing Services

      Following EU regulation 2019/621, the requirements for the supply of information for the Inspection and Testing Services have changed: it is necessary to provide the specified information and/or indicate where it can be found.

      The access to the actual RMI requires the use of other functions listed here, as described in the document to be downloaded.

      Access to information for the Inspection and Testing Services requires the following steps:

      1. Click on Information for inspections (in the Information menu to the top right) on the main screen.
      2. Click on Available data to the side of the model of interest.
      3. The downloaded PDF document contains some RMI and the information for accessing other RMI (free of charge or after purchasing a subscription for minimum one hour, in compliance with European regulations). A set of data is available only for certain types of users.
    7. Alternative Fuels Retrofit Systems

      Stellantis develops versions with alternative fuel only for some models.

      For these models, the normal RMIs contain information on the systems, the installation of the various system components and their diagnostics.

      Access to the information on Alternative Fuels Retrofit Systems requires the following steps:

      1. Register the IO.
      2. Register the IO employee if necessary.
      3. Click on Enter your info (on the red side bar to the top right) on the main screen.
      4. Click on Access.
      5. Enter the username and the password.
      6. Click on ACCESS.
      7. Click on Welcome <NaME> (on the red side bar to the top right) on the main screen.
      8. Click on Vehicle identification. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      9. Select the vehicle with one of the methods indicated in section 3. Vehicle identification.
      10. Click on Go to search method. The request will appear twice.
      11. Click the image to the side of Search by Components.
      12. Select a standardized term in the multilevel tree that appears. The function is accessible on the graphic model as well as on the text to the left.
      13. Select the type of RMI of interest among those compatible with the utilised search filters.
      14. Click on the content you want to consult, a red cart is visible to the side.
      15. If you previously purchased a subscription for the correct brand, it can be activated and used to consult the document of interest. Go directly to step 25.
      16. Otherwise, click the Purchase new subscription button. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      17. Click on Click to open below Technical documentation on-line.
      18. Select the subscription type.
      19. Select the Duration of the subscription as needed.
      20. Click on the cart to the side of the selected subscriptions.
      21. Click on Proceed in the cart that opens automatically.
      22. Make the payment using the provided methods, using if necessary the On Line Help, which provides information based on the active page.
      23. Click on Welcome <NaME> (on the red side bar to the top right) on the main screen.
      24. Click on Your subscriptions. This function could be inhibited to an IO employee, based on the authorisations provided by their Legal Representative.
      25. Select a subscription compatible with the requirements (possibly the only just purchased), with the state To be configured, To be activated or Active, by clicking the arrow in the coloured button.
      26. Click on Search results.
      27. Click on Go to search method.
      28. Select the type of RMI of interest among those compatible with the utilised search filters.
      29. Click on the content you want to consult, where a red cart is no longer visible to the side.
    8. Engine and Components Remanufacturing

      Stellantis does not support re-manufacturing.

      As specified by standard ISO 18541, this contact type is therefore not available.

    9. Information for Component and Parts Manufacturers

      In this section you can start commercial negotiations to purchase Stellantis original material to create equivalent spare parts with impact on emissions, available for the corresponding Manufacturer profiles.

      To access the information for the Component and Parts Manufacturers, the following steps are required:

      1. Register the IO.
      2. Click on Enter your info (on the red side bar to the top right) on the main screen.
      3. Click on Access.
      4. Enter the username and the password.
      5. Click on ACCESS.
      6. Click on Contact area (in the Support menu to the top right) on the main screen.
      7. Click on Click here to send the message.
      8. Select Information for manufacturing components in the drop-down menu to the side of To.
      9. Complete the message as required.
      10. Click on send message.
    10. Validation of Independently Developed Non-proprietary VCIs

      In this section, it is possible to start commercial negotiations to receive information suitable for the manufacture and validation of SAE J2534 VCIs which permit the performance of the Use Cases specified in sections 6.3. and 7.1.

      To access information for the Validation of Independently Developed Non-Proprietary VCIs, the following steps are necessary:

      1. Register the IO.
      2. Click on Enter your info (on the red side bar to the top right) on the main screen.
      3. Click on Access.
      4. Enter the username and the password.
      5. Click on ACCESS.
      6. Click on Contact area (in the Support menu to the top right) on the main screen.
      7. Click on Click here to send the message..
      8. Select Information for manufacturing diagnostic tools in the drop-down menu to the side of To.
      9. Complete the message as required.
      10. Click on send message.
  11. Courses and Training Information

    In this section you can access the online training or sign up for traditional Stellantis classroom courses.

    The training courses are managed through a portal outside of the Stellantis RMI system, therefore it is necessary to request specific access of the username associated with the user, in the contact area.

    To access Courses and Training Information the following steps are required:

    1. Register the IO.
    2. Click on Enter your info (on the red side bar to the top right) on the main screen.
    3. Click on Access.
    4. Enter the username and the password.
    5. Click on ACCESS.
    6. Click on Contact area (in the Support menu to the top right) on the main screen.
    7. Click on Click here to send the message.
    8. Select Training in the drop-down menu to the side of To.
    9. Complete the message as required.
    10. Click on send message.
    11. Once the new username and password have been received to access the training portal, click on Training courses (in the Services menu to the top right).
    12. Use the help on the WEB ACADEMY portal if necessary.
  12. Download Area

    In this section you can find all the SW applications needed for a correct use of the Stellantis RMI system.

    The functions that cannot work without each application are indicated, so that the user will not install useless packages.

    Access to the Download Area function requires the following steps:

    1. Click on Technical requirements (in the Information menu to the top right) on the main screen.