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User Manual

  1. Cookie Policy
  2. Navigation interface
  3. Public homepage
  4. Technical requirements
  5. Sign up
  6. Do you need help?
  1. Login
  2. Private homepage
  3. Change your profile
  4. Easy Access
  5. Models/languages available
  6. Services offered
  1. Contact area
  2. Buy
  3. Your subscriptions
  4. Vehicle identification
  5. Your orders

1. Cookie Policy

The short version of the Cookie Policy appears when the portal opens.

  1. Click on Ok to close it.
  2. You can read the complete version of the Cookie Policy by clicking on More information.

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2. Navigation interface

  1. The current language is shown on the top right. Point to the name of the language or flag to change the language.
  2. Click on the button by the side to open the online help of the current page/section.
  3. Click on the Technical Information for Genuine Specialists logo on any page to go back to the public homepage from anywhere in the website.
  4. The side menu is the pivot of the website: click on an item and read the corresponding online help for details on each function.
  5. A red button with an arrow appears under the main menu, on the right: this is the user menu.
  6. A red text bar may appear by the side: it contains the hot news of the day.
  7. A second red button with a shopping cart is present under the user menu on the right. This is used to complete a purchase.

The page footer contains information on intellectual property (8) and other legal notes (9) on the website.

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3. Public homepage

Click on the user menu to open the interface for:

  1. Login as registered user
  2. Register as new user

An important vehicle launched on the market by FCA is visible in the middle of the homepage.

Six icons are positioned around it to access information on Genuine RMI packages:

  1. Genuine Service
  2. Genuine Catalogues
  3. Genuine Diagnostics
  4. Genuine Training
  5. Genuine Tools
  6. Genuine Parts

The lower part of the page is occupied by advertising on FCA partners.

A quick connection to the following areas is found on the right:

  1. System requirements for correct use of the website
  2. Public news
  3. Public notes
  4. User manual which can be downloaded and printed

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4. Technical requirements

This page contains information on technical requirements of the PC used to access the Repair and Maintenance Information on this website.

The portal was developed for full cross-browser compatibility, i.e. to work regardless of the system used to connect to the Internet (e.g. Internet Explorer or Google Chrome) but it contains referenced items, i.e. from other FCA Internet portals or third parties.
Perfect operation and visibility of the differentiated contents cannot be guaranteed for any browser: in some cases, the content can be perfectly operational only if Internet Explorer is used.
FCA in all cases is working to ensure the full cross-browser compatibility of all its portals.

All the graphic symbols on the page allow to connect to the free download area of the plug-ins needed to correctly view some Technical Information website contents.
The page of the company that owns the concerned software will appear.

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5. Sign up

To register, you must accept the contractual conditions and declare to be an automotive sector professional who repairs vehicles either directly or indirectly.

During the second step of the registration process, you must enter information about yourself and your company.
This information is essential for determining whether your profile is correct and to allow FCA to contact you if you need help in using the website.

Some information is essential to proceed with the registration process:

  1. VAT number: this must be provided and written with the country code. If the company (defined by the VAT number) is already registered, all invoicing data with be written over the existing data.
  2. E-mail: an e-mail address which is not yet present in the database must be used. The registration procedure will end if the e-mail address is already present.
  3. Activity type: the chosen activity type will determine the available services and the possibility of negotiate the right to use FCA material in your products. Operators that can select “Camper Van Outfitters” activity type may sell Mopar Vehicle Protection Service Contracts using the Buy menu.
  4. Date of birth: this information will be used to generate the first password, together with name and surname (as supplied in the registration module).
  5. Secret questions and answers: this information will be used to reset the password. They will no longer be shown. Keep this information safe. The fields are case-sensitive.

For some types of activity you must upload backup documentation to prove that your chosen profile is coherent with your real activity.
You can upload up to three PDF files no larger than 500 KB each.

The typical documents you will be asked to upload are:

  • Your company headed paper
  • Your company registration certificate issued by your local Chamber of Commerce.

 

After having completed registration, you will receive an email at the address iam@fiat.com with your username and the instructions for creating the first password.
The email address is a mailbox which cannot receive messages.

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6. Do you need help?

Use the help functions if you cannot log in.
You will find them on the login page and they will route you to services such as the following:

  1. Do you need help?: use this to receive either activation email or your username again, or more simply to explain the login problem you are experiencing.
  2. Forgotten password?: to change the current password or reset it if you have forgotten it.

You will need to enter your username to change the password (3).

 

A pop-up window will appear in which you can reset the password:

Together with your username, enter:

  1. Secret questions: the fields are case-sensitive and use the exact answers during registration, included spaces.
  2. New password: you will need to enter it twice. The new password must respect the indicated requirements (3).

If you get the secret answer repeatedly wrong, your account will be blocked. Use the Do you need help? function to reactivate it.

 

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7. Login

After having received the activation email, you can log in using the username you received.
The first time you will need to use part of the registration data (as shown in the activation email) to create the first password.
In all cases, simply enter:

  1. Username
  2. Password

Then press LOGIN (3).

The first time you must change your first password (which is temporary).
This rule applies every 60 days (natural duration of a password), to guarantee you access data security.

  1. Old password: this is the current (or temporary) password.
  2. New password: you will need to enter it twice. The new password must respect the indicated requirements (3).

In case of repeated errors, your account will be blocked. Use the Do you need help? function to restore it.

 

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8. Private homepage

Click on the user menu to open the interface for:

  1. Log out
  2. Going back to the private homepage (by clicking on your name in the white box)
  3. Changing user data, e.g. the e-mail or one of the associated addresses
  4. Using subscriptions already purchased for accessing Repair and Maintenance Information
  5. Checking your orders
  6. Selecting the vehicle on which to operate
  7. Placing new orders
  8. Reading notes and news

All pages will contain these functions after having logged in.

The middle of the private homepage is occupied by two distinct sections:

  1. Notes (public and private) reserved for your user profile
  2. News (public and private) reserved for your user profile

The bar on the lower part contains the website contact area.

The contact area is structured as follows:

  1. The number of messages present and the possibility of sending new messages is shown on the first line on the left.
  2. The current folder (inbox or sent) is shown on the next line, with the filter option to show on the unread messages or all the messages.
  3. Other symbols are used to identify messages to be sent, received, to be read, forwarded or answered.
  4. Click on a message to read it and see any attachments in the area on the right.

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9. Change your profile

In this section, you can correct your data and edit the stored credentials.

You can correct any detail stored in the database, e.g. your address or activity type.

For some types of activity you must upload backup documentation to prove that your chosen profile is coherent with your real activity.

You can upload up to three PDF files no larger than 500 KB each.

The typical documents you will be asked to upload are:

  • Your company headed paper
  • Your company registration certificate issued by your local Chamber of Commerce.

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10. Easy Access

This section allows easy access to all functions of ISO 18541 already implemented before the obligation to comply with the standard.
The list may not be aligned with the final version of the standard (not translated in all languages yet) and may not implement all items: FCA reserves the right to integrate and edit all parts which do not comply as soon as the standard will become mandatory.

The operating logic of the Easy Access menu is:

  1. The first level of the tree shows the Use Cases groupings.
  2. The second level (where present) shows the single Use Cases of a group.
  3. The last level shows the implementation methods in Technical Information.

An explanatory text (4) of the selected level appears again in the window by the right of the Easy Access.

The last level provides the sequence (5) of the steps to be performed in the various Technical Information sections: print it or copy it as a guide for using the required function.

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11. Models/languages available

This page provides information on the number of models on the website organised by Repair and Maintenance Information type.
This is because FCA does not have a single database containing all the information which must be provided by law. The information is available in different environment which are not connected to each other.

The main environments are:

  • Repair manuals: these can be purchased for one brand or any combination of brands for 1 hour, 1 day, 1 month, 1 year. Most of the documentation is available in XML format but PDF files generated by scanning paper documents may be available for some older models.
  • Flat rate manuals: these are included in the previous option. Format is XML again (also for the older models).
  • On-board documentation: accessible free of charge after logging in. The PDF files can be browsed with search functions.
  • Spare Parts Catalogues: only available for multiple brands for 1 hour, 1 day, 1 month, 1 year. The documentation is available in XML format.

A link is provided to the Maserati portal for the Alfa Romeo 8C Competizione special series which contains Repair and Maintenance Information of the model. A specific subscription must be purchased to access the website.

The address of the website corresponding to this is provided for CHRYSLER, JEEP and DODGE. FCA is working to set up a direct link like the one provided for Alfa Romeo 8C Competizione.

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12. Services offered

12.1. On-board documentation

The eLUM portal is external to the Technical Information site and therefore its content is visible in a differentiated manner.
Functions can only be guaranteed if Internet Explorer is used as browser.

  1. Select the language and the country of the documentation you are looking for.

Furthermore, access is possible by brand or model (2) or by VIN (3) or by number plate (in countries in which the number plate is univocally linked to the vehicle).
Enter a check code must be entered to confirm that the action is being carried out by a human operator.

You can browse or download the on-board vehicle documentation after having accessed the model.

12.2. Training courses

The WEB Academy portal is external to the Technical Information site and therefore its content is visible in a differentiated manner.
Functions can only be guaranteed if Internet Explorer is used as browser.

To access, indicate your country (1) and access the specific area (2) after having logged a specific request in the Contact Area of the Support menu.
You will find a menu (3) on the WEB Academy portal showing how to sign up (4) for online and traditional training courses, the latter held in a FCA training centre.
The list of training centres (5) is available on the website.

You can access online training courses after having signed up.
Use the WEB Academy portal Help Desk for more information.

12.3. Technical Help Desk

Technical Service Operations is an FCA task force dedicated to solving the most critical vehicle repair cases.
Technical Support experts help repairers solve very complex issues. They are also in charge of detecting early signs of potential product problems by means of a nationwide network located in all countries where FCA operates.

The following requirements are essential to access the service to ensure that the operator can understand the answers provided by the technical help desk, perform the necessary operations and access the necessary instruments/documents:

  1. Being a first or second level technical expert or a diagnosis expert. This title is obtained by completing a WEB Academy training process, but the operator can contact a training centre and perform an assessment test to demonstrate that the person has the necessary skills.
    The service is also available for operators who are currently attending a training course to obtain this qualification.
  2. Having a wiTECH2.0. This is the official diagnostic tool of the FCA network. This requirement is essential because Technical Support operators can indicate exactly which tool functions to use and, in extreme cases, take direct control of the tool directly from operations headquarters.
  3. Having a valid, active subscription to Technical Documentation. This is also an essential requirement because the documentation provides valid assistance for particularly complex operations or to correctly identify electric connections.

The user must fill in the online form, add the required attachments and sent it.
The request will be sent to FCA staff in the relevant country, so that the user can be contacted by an assistant who speaks their language, following a check on the three requisites.

12.4. Download data

Download Manager is a dynamic archive and content is available for authorised users only, i.e.:

  1. Operators who request to download official FCA genuine spare parts price lists. Send your request to the Contacts Areas indicating that you want this information.
  2. Business-to-Business (B2B) operators who have signed a commercial agreement with FCA for republishing Repair and Maintenance Information for FCA vehicles. Rights for republishing Repair Manuals, Repair Flat Rate Manuals and Spare Parts Catalogues can be requested.

Data download rules are supplied separately to the user when the commercial agreement is signed or in case of Spare Parts Price List downloads when the user is informed that the service is active.

12.5. VCI validation

VCI Validator is a test environment exclusively available to Business-to-Business (B2B) operators who have signed a commercial agreement with FCA for validating a MVCI ISO 22900-2 module with the goal of guaranteeing compatibility with ECU Manager and Examiner Manager, updating applications, and configuring and initialising electronic components of FIAT, ALFA ROMEO, LANCIA, FIAT PROFESSIONAL and ABARTH vehicles.

The test execution rules are supplied separately to the user after having signed the commercial agreement once the user has been informed that the service is active.

12.6. Service Contracts

Only for users with Camper Van Outfitter profile there is a function on the Buy - Buy Service Contract menu for buying and selling to the end customer. For more information on the buying and sales proposition process, see 14.5 Service Contracts.

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13. Contact area

The contact area is the communications point between Technical Information users and administrators.

It may be used for an array of functions:

  • Solving subscription-related issues: impossibility of using the subscription due to unavailability of the website (inactivity or errors).
  • Solving user data-related issues: problems for updating personal data.
  • Starting up B2B negotiations: for publishing or using FCA material in your products and/or on your portals.
  • Requesting access to spare part lists.
  • Other problems.

The choice of the topic is fundamental for rapid request management: the expert team which receives the request is based on the chosen topic.
Indicating topics which do not reflect the content of the request may cause them to be sent to a member of staff who is not in the position to solve the issue and who may not know the correct person to contact for the actual matter in hand.
Your request could consequently be ignored or require more time to be received, examined and solved.

The user will receive a response directly in the contact area of the site.

The contact area is structured as follows:

  1. The number of messages present and the possibility of sending new messages is shown on the first line on the left.
  2. The current folder (inbox or sent) is shown on the next line, with the filter option to show on the unread messages or all the messages.
  3. Other symbols are used to identify messages to be sent, received, to be read, forwarded or answered.
  4. Click on a message to read it and see any attachments in the area on the right.

If you decide to write a new message or display the detail of a message in the box on the right, it opens a writing interface with the following structure:

  1. The messages can be selected on the right similarly as illustrated above.

Various actions can be performed on the messages on the right:

  1. Write a new message or respond to a message received.
  2. Set a message that you have already been read as not read.
  3. Delete the message.
  1. One or more attachments can be added or removed while writing and before sending.

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14. Buy

The purchasing procedure is rather complex and covers various types of products and purchasing methods.

All profiles can buy documentation using the Buy subscriptions function. For Camper Van Outfitters only the Buy Service Contracts function is also available.
  1. Online Technical Documentation: the set of Technical Documentation, Spare Parts Catalogues and Flat Rate Manuals which may be browsed online and filtered by specific model.
  2. Offline Technical Documentation: this is the offline version of the products listed above. An active online subscription is needed to update it.
  3. Single Transaction ECU Packages: to purchase a specific programming/configuration package (using a VCI ISO 22900-2 or SAE J2534) for a ECU of a specific VIN. A specific process is needed.
  4. Time-Limited ECU Packages: to purchase a time-limited subscription for running initialisation procedures (with a VCI ISO 22900-2 or SAE J2534) on electronic components.
  5. wiTECHPlus Packages: to purchase a yearly subscription for using the FCA diagnosis equipment.
  6. Specific Equipment: in countries where this function is active, the tools added to the shopping cart (using the item Tools and Equipment in the Services menu) may be purchased directly online without needing to go to an official FCA dealer.

With the exception of single transaction ECU packages, specific equipment and Service Contracts, you can purchase different product types at the same time.
The purchase procedure of the various products is detailed below.

14.1. Online Technical Documentation, Time-Limited ECU Packages and wiTECHPlus Packages

A page will appear when the menu is opened. The complexity of the page will vary according to the available subscription type.
The most complex case (Online Technical Documentation) is shown below.

  1. The available subscriptions are shown on the right when the menu opens.
  2. Scroll the list using the bar on the right, if it is very long.
  3. Click on the shopping cart or drag the package to the shopping cart to select a subscription.
  4. The subscriptions may be filtered to identify the desired one. The first filter based on the subscription type joins the selections.
  5. The second filter based on the vehicle brand will eliminate all subscriptions which are not compatible with at least one of the selected brands.
  6. The last filter based on time shows only the subscriptions of selected duration.

After having filled the shopping cart, the procedure will be the same for all products and therefore the methods for concluding the purchase will be illustrated at the end.

14.2. Offline Technical Documentation (KEYePER)

KEYePER is a USB flash drive containing the frozen version of the Spare Parts Catalogues at a given date for all FIAT, ALFA ROMEO, LANCIA, FIAT PROFESSIONAL and ABARTH.
A subscription is needed (lasting at least one month) to online technical documentation (Spare Parts) for activating the flash drive and for updating the content at least once a month.

14.3. Single Transaction ECU Packages

To proceed with a purchase you need the vehicle on which you plan on working and a MVCI ISO 22900-2 or a VCI Pass-Thru SAE J2534 compatible with the FCA software.

  1. The first step consists in entering the VIN. This is required to check that the vehicle is a Euro 5 or later model.
  2. The system will ask to enter a check code to demonstrate that you are a human user.
  3. The vehicle is not subject to recall campaigns you will be asked to proceed (4).
Then select the operation (1) to be performed, the electronic module (2) on which to operate and start the search (3) for compatible ECU packages.

The system thus activates ECU Manager, a JAVA applet, which checks that communication between VCI and vehicle is possible.
If the chosen electronic module is compatible with the ISO 22900-2 communication protocol SAE J2534, the system will ask to select the protocol to be used.
If the result is positive, the system will check the software version present in the electronic module and will suggest (if available) software update packages.

14.4. Specific Equipment

For purchasing specific equipment, select the products you want in the Mopar® Essential Tools and Service Equipment catalogue, in the Services menu under Tools and Equipment.

The code of the tool you want (2), if you know it, directly.
Alternatively, you can search for the tool by navigating the search tree and initially selecting model and version (1).

Continue the navigation to reach the single operation in which the tool is used and then the tool itself.

An image of the tool and its price can be seen.
Click on Add to Cart to select the next product to be purchased.

To receive several tools of the same time, you can change the amount of products to be added to the shopping cart.
Click on the shopping cart, to confirm the selection.

Open the shopping car from the menu on the top. You can still modify the amount for each single product present and delete any products entered by mistake, if needed.
After having made the changes, update the shopping cart by pressing Refresh Page.

If there are six buttons on the menu on the right, the order can be transferred to the shopping cart of this portal by pressing the last button (1).
The proceed by finalising the purchase as for all other products.

If the menu has only five buttons, meaning that the direct purchasing of tool from this portal is not possible, you can print an estimate or an order (2), to have the list of selected tools with prices.
You will need to go to an authorised FCA dealer to complete the purchase.

 

14.5. Service Contracts

Select Buy Service Contracts, to open the following page:

  1. Before starting any operation, you must establish whether the estimate is finalised to be purchased by a customer or not. Click on the box to make this choice.
  2. Then enter the vehicle data to search for the products available for that chassis. The search may be performed by entering:
    • Model and chassis number
    • Plate number
    • VIN
    • MVS, only if the estimate is not aimed to be purchased
  3. The system will only prompt to enter the code shown to check that the user is human.
  4. Then continue with the vehicle search.
  1. All the vehicle data pre-compiled by the system appear in the Vehicle data section.
  2. Enter the mileage of the vehicle to search for the products.
  3. If you are preparing an estimate which is not finalised for to be purchased, enter the start of warranty date and the fuel type.
  1. Fill in all the fields on the Customer Data page.
  2. Accept the Privacy Policy Disclaimer to go to the next page. The Privacy Policy Disclaimer can be viewed by pressing button i and printed by pressing the respective print icon.
  1. The products which can be solved the given chassis according to the previously set criteria are shown on the MVP Page.
  2. The product name and duration in terms of years and kilometres are described in each rectangle.
  3. Furthermore, the advertising leaflet (red button) of the product and an except of the Terms and Conditions of the service contract (blue button) can be downloaded.
    The price shown is that charged to the end customer and does not include VAT. To see the total (also not including VAT) billed by FCA to the user, press the “i” button.
    To perform each operation in the chosen option rectangle, click on the square in the top right.

N.B. The purchasing price charged to the user and billed by FCA remains unchanged (and can be viewed at any time by clicking on the ‘i’ button).

  1. To support Service Contract sales, the user can set a discount to be offered to the end customer by clicking in the box or manually entering the required discount percentage.
    The viewed total for the end customer will implement this setting and be shown when the Contract is printed.
  2. Once the discount has been set, click on the Buy button. The order will be shown in the shopping cart with the total that FCA will bill to the customer.
    During this step, the offer can be saved in the estimate archive.
  3. If the estimate is not finalised to be purchased, it can be saved in the estimate archive and finalised for sale at a later time.

14.6. Finalising the purchase

To complete the purchase, open the shopping cart after having selected the products you want to buy.

  1. You can delete any product entered by mistake.
  2. Proceed with the purchase if the content of the shopping cart is correct.

To buy Service Contracts, click on Next in the shopping cart to open a pop-up that you must read. Click on Next to go to the next page.
  1. You can also check the billing data and the shipping address of the material to be used offline. If necessary, change the data in the Edit Your Profile section.
  2. A summary of the current order is shown on the right.
  3. You can add products and go back to the subscription selection page.
  4. Proceed with the payment if everything is correct.

Two payment methods are available:

  1. xPay: the Cartasì circuit payment platform allowing to pay by credit card only (either prepaid or not).
    This method is active for all purchases except for specific equipment.
  2. PayPal: virtual wallet payment platform, allowing to pay in various ways according to the normal functions of the platform itself.
By selecting xPay you can pay with credit card only.
Enter the card number (1), the expiry date (2), the CVV (3) and the name of the card owner (4).
You must allow processing of your personal data as required by the law (5).
You can still cancel (6) the purchase or proceed with the payment itself (7).
The system will ask you to confirm (2) or correct (1) your data one last time.
  1. The purchase is now complete. You can start using the subscription directly simply by clicking. No confirmation email is needed.

By selecting PayPalas payment method, you can pay by credit card (1) in manner similar to that described for xPay.
If you own a PayPal account, you can pay according to the chosen method (2) in the scope of your contract with PayPal.

At the end of the purchase, the billing process is automatic.
The invoice is issued in electronic form and saved in the Your orders section.

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15. Your subscriptions

You can use your purchased subscriptions in this section.
You can configure a subscription to a single brand (for a specific brand) or use a subscription To be activated or already Active to access the repair and maintenance information.

The available subscription types (1) for offline use appear on the top of the page. The active subscriptions will appear in blue.
The subscriptions available for each single type are listed under their state. Select one at a time (2).

After having selected a subscription, the essential information will appear on the right including creation, activation and expiration date (3).
The subscriptions may be used in simplified mode with guided access for VIN/MVS (4) or in expert mode (5). According to the subscriptions one of the two modes may not be available.

You can purchase a new subscription (6) if none correspond to your needs.

15.1. Full access

One or more of the following links to referenced websites will appear according to the selected subscription:

  • eLEARN: this is the repair manual publisher. Repair manuals contain technical data, repair procedures, wiring diagrams, Service News, symptom solutions, DTC solutions.
  • Flat Rate Manual: this is the repair times publisher.
  • ePER: this is the spare parts catalogue publisher.
  • 8C Competizione: link to the Maserati website containing information on the Alfa Romeo special series of the same name.
  • wiTECHPlus: this is the portal for downloading diagnostic software and for using functions which require online connection of the FCA diagnosis equipment.

Use the online help of the destination sites for help.

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16. Vehicle identification

This section is the fulcrum of all the guided functions available to the user.

16.1. Selecting the vehicle

  1. The system asks to enter a VIN to identify the vehicle on which to operate. This section will remain active for the entire connection session unless you go back to this page and change it.
  2. You must enter a check code to demonstrate that you are a human user.
  3. The vehicle features will appear if you have entered a valid VIN for a Euro 5 or higher vehicle.
  4. The system will show if recall campaigns are active on the vehicle.
  5. If you have correctly identifies the vehicle and no campaigns are present you can select the various search methods.
  6. You can also search by MVS, i.e. by groups of vehicles with similar features.
For search by MVS, you must select in order the Brand (1), the Model (2) and the Version (3) of the vehicle before proceed with the various search methods (4).

16.2. Searching for Repair and Maintenance Information

The pop-up window which opens allows you to select the search type to be carried out:

  1. Search by Component: if the subscription is not of the Special Series type
  2. Search by Symptom: if the subscription includes at least technical manuals or flat rate manuals
  3. Search by Maintenance: if the subscription includes at least technical manuals or flat rate manuals
  4. Search by DTC: available only if the by VIN option was used with a subscription including at least technical manuals or flat rate manuals

Navigate along the text tree (1) or the graphic tree (2), or enter a key word (3) in the field on the top left (for suggestions) to see the list of documents (4) corresponding to the selection criteria.
At this point, you can select the various results (5) to browse the documents.

If you do not use an Active or To be activated subscription, the system will guide you to the list of subscriptions (6) to select one.
You can purchase a new subscription if suitable subscriptions are present.
Regardless of your choice, you can go back to the previous page and access the results at the end of this step.

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17. Your orders

In this section, you can see the list of ordered products (1) with an indication of the status (2) of each product.
If an order has not been completed with a payment, it can be completed by clicking on the trolley (3).
Clicking on Details (4), you can check the details of the ordering and purchasing process.
The electronic invoice can be downloaded a few days after the purchase (5).
If Service Contracts are purchased, a copy of the Terms and Conditions (6) which must be signed and given to the end customer can be viewed and printed.

The system does not keep track of some products purchased on referenced websites, such as:

  • Training courses
  • Specific equipment purchased from a FCA dealer

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