The short version of the Cookie Policy appears when the portal opens.
The page footer contains information on intellectual property (8) and other legal notes (9) on the website.
Click on the user menu to open the interface for:
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An important vehicle launched on the market by FCA is visible in the middle of the homepage.
Six icons are positioned around it to access information on Genuine RMI packages:
The lower part of the page is occupied by advertising on FCA partners.
A quick connection to the following areas is found on the right:
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This page contains information on technical requirements of the PC used to access the Repair and Maintenance Information on this website.
The portal was developed for full cross-browser compatibility, i.e. to work regardless of the system used to connect to the Internet (e.g. Internet Explorer or Google Chrome) but it contains referenced items, i.e. from other FCA Internet portals or third parties.
Perfect operation and visibility of the differentiated contents cannot be guaranteed for any browser: in some cases, the content can be perfectly operational only if Internet Explorer is used.
FCA in all cases is working to ensure the full cross-browser compatibility of all its portals.
All the graphic symbols on the page allow to connect to the free download area of the plug-ins needed to correctly view some Technical Information website contents.
The page of the company that owns the concerned software will appear.
To register, you must accept the contractual conditions and declare to be an automotive sector professional who repairs vehicles either directly or indirectly.
During the second step of the registration process, you must enter information about yourself and your company.
This information is essential for determining whether your profile is correct and to allow FCA to contact you if you need help in using the website.
Some information is essential to proceed with the registration process:
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For some types of activity you must upload backup documentation to prove that your chosen profile is coherent with your real activity.
You can upload up to three PDF files no larger than 500 KB each.
The typical documents you will be asked to upload are:
After having completed registration, you will receive an email at the address iam@fiat.com with your username and the instructions for creating the first password.
The email address is a mailbox which cannot receive messages.
Use the help functions if you cannot log in.
You will find them on the login page and they will route you to services such as the following:
You will need to enter your username to change the password (3). |
A pop-up window will appear in which you can reset the password:
Together with your username, enter:
If you get the secret answer repeatedly wrong, your account will be blocked. Use the Do you need help? function to reactivate it. |
After having received the activation email, you can log in using the username you received.
The first time you will need to use part of the registration data (as shown in the activation email) to create the first password.
In all cases, simply enter:
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Then press LOGIN (3). |
The first time you must change your first password (which is temporary).
This rule applies every 60 days (natural duration of a password), to guarantee you access data security.
In case of repeated errors, your account will be blocked. Use the Do you need help? function to restore it. |
Click on the user menu to open the interface for:
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All pages will contain these functions after having logged in.
The middle of the private homepage is occupied by two distinct sections:
The bar on the lower part contains the website contact area.
The contact area is structured as follows:
In this section, you can correct your data and edit the stored credentials.
You can correct any detail stored in the database, e.g. your address or activity type. For some types of activity you must upload backup documentation to prove that your chosen profile is coherent with your real activity. You can upload up to three PDF files no larger than 500 KB each. The typical documents you will be asked to upload are:
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This section allows easy access to all functions of ISO 18541 already implemented before the obligation to comply with the standard.
The list may not be aligned with the final version of the standard (not translated in all languages yet) and may not implement all items: FCA reserves the right to integrate and edit all parts which do not comply as soon as the standard will become mandatory.
The operating logic of the Easy Access menu is:
An explanatory text (4) of the selected level appears again in the window by the right of the Easy Access. The last level provides the sequence (5) of the steps to be performed in the various Technical Information sections: print it or copy it as a guide for using the required function. |
This page provides information on the number of models on the website organised by Repair and Maintenance Information type.
This is because FCA does not have a single database containing all the information which must be provided by law. The information is available in different environment which are not connected to each other.
The main environments are:
A link is provided to the Maserati portal for the Alfa Romeo 8C Competizione special series which contains Repair and Maintenance Information of the model. A specific subscription must be purchased to access the website.
The address of the website corresponding to this is provided for CHRYSLER, JEEP and DODGE. FCA is working to set up a direct link like the one provided for Alfa Romeo 8C Competizione.
The eLUM portal is external to the Technical Information site and therefore its content is visible in a differentiated manner.
Functions can only be guaranteed if Internet Explorer is used as browser.
Furthermore, access is possible by brand or model (2) or by VIN (3) or by number plate (in countries in which the number plate is univocally linked to the vehicle). |
Enter a check code must be entered to confirm that the action is being carried out by a human operator. |
You can browse or download the on-board vehicle documentation after having accessed the model.
The WEB Academy portal is external to the Technical Information site and therefore its content is visible in a differentiated manner.
Functions can only be guaranteed if Internet Explorer is used as browser.
To access, indicate your country (1) and access the specific area (2) after having logged a specific request in the Contact Area of the Support menu.
You will find a menu (3) on the WEB Academy portal showing how to sign up (4) for online and traditional training courses, the latter held in a FCA training centre. The list of training centres (5) is available on the website. |
You can access online training courses after having signed up.
Use the WEB Academy portal Help Desk for more information.
Technical Service Operations is an FCA task force dedicated to solving the most critical vehicle repair cases.
Technical Support experts help repairers solve very complex issues. They are also in charge of detecting early signs of potential product problems by means of a nationwide network located in all countries where FCA operates.
The following requirements are essential to access the service to ensure that the operator can understand the answers provided by the technical help desk, perform the necessary operations and access the necessary instruments/documents:
The user must fill in the online form, add the required attachments and sent it.
The request will be sent to FCA staff in the relevant country, so that the user can be contacted by an assistant who speaks their language, following a check on the three requisites.
Download Manager is a dynamic archive and content is available for authorised users only, i.e.:
Data download rules are supplied separately to the user when the commercial agreement is signed or in case of Spare Parts Price List downloads when the user is informed that the service is active.
VCI Validator is a test environment exclusively available to Business-to-Business (B2B) operators who have signed a commercial agreement with FCA for validating a MVCI ISO 22900-2 module with the goal of guaranteeing compatibility with ECU Manager and Examiner Manager, updating applications, and configuring and initialising electronic components of FIAT, ALFA ROMEO, LANCIA, FIAT PROFESSIONAL and ABARTH vehicles.
The test execution rules are supplied separately to the user after having signed the commercial agreement once the user has been informed that the service is active.
Only for users with Camper Van Outfitter profile there is a function on the Buy - Buy Service Contract menu for buying and selling to the end customer. For more information on the buying and sales proposition process, see 14.5 Service Contracts.
The contact area is the communications point between Technical Information users and administrators.
It may be used for an array of functions:
The choice of the topic is fundamental for rapid request management: the expert team which receives the request is based on the chosen topic.
Indicating topics which do not reflect the content of the request may cause them to be sent to a member of staff who is not in the position to solve the issue and who may not know the correct person to contact for the actual matter in hand.
Your request could consequently be ignored or require more time to be received, examined and solved.
The user will receive a response directly in the contact area of the site.
The contact area is structured as follows:
If you decide to write a new message or display the detail of a message in the box on the right, it opens a writing interface with the following structure:
Various actions can be performed on the messages on the right:
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The purchasing procedure is rather complex and covers various types of products and purchasing methods.
All profiles can buy documentation using the Buy subscriptions function. For Camper Van Outfitters only the Buy Service Contracts function is also available. |
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With the exception of single transaction ECU packages, specific equipment and Service Contracts, you can purchase different product types at the same time.
The purchase procedure of the various products is detailed below.
A page will appear when the menu is opened. The complexity of the page will vary according to the available subscription type.
The most complex case (Online Technical Documentation) is shown below.
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After having filled the shopping cart, the procedure will be the same for all products and therefore the methods for concluding the purchase will be illustrated at the end.
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KEYePER is a USB flash drive containing the frozen version of the Spare Parts Catalogues at a given date for all FIAT, ALFA ROMEO, LANCIA, FIAT PROFESSIONAL and ABARTH. A subscription is needed (lasting at least one month) to online technical documentation (Spare Parts) for activating the flash drive and for updating the content at least once a month. |
To proceed with a purchase you need the vehicle on which you plan on working and a MVCI ISO 22900-2 or a VCI Pass-Thru SAE J2534 compatible with the FCA software.
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Then select the operation (1) to be performed, the electronic module (2) on which to operate and start the search (3) for compatible ECU packages. |
The system thus activates ECU Manager, a JAVA applet, which checks that communication between VCI and vehicle is possible.
If the chosen electronic module is compatible with the ISO 22900-2 communication protocol SAE J2534, the system will ask to select the protocol to be used.
If the result is positive, the system will check the software version present in the electronic module and will suggest (if available) software update packages.
For purchasing specific equipment, select the products you want in the Mopar® Essential Tools and Service Equipment catalogue, in the Services menu under Tools and Equipment. |
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The code of the tool you want (2), if you know it, directly. Alternatively, you can search for the tool by navigating the search tree and initially selecting model and version (1). |
Continue the navigation to reach the single operation in which the tool is used and then the tool itself. An image of the tool and its price can be seen. |
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To receive several tools of the same time, you can change the amount of products to be added to the shopping cart. Click on the shopping cart, to confirm the selection. |
Open the shopping car from the menu on the top. You can still modify the amount for each single product present and delete any products entered by mistake, if needed. If there are six buttons on the menu on the right, the order can be transferred to the shopping cart of this portal by pressing the last button (1). If the menu has only five buttons, meaning that the direct purchasing of tool from this portal is not possible, you can print an estimate or an order (2), to have the list of selected tools with prices. |
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Select Buy Service Contracts, to open the following page:
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To complete the purchase, open the shopping cart after having selected the products you want to buy.
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To buy Service Contracts, click on Next in the shopping cart to open a pop-up that you must read. Click on Next to go to the next page. |
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Two payment methods are available:
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By selecting xPay you can pay with credit card only. Enter the card number (1), the expiry date (2), the CVV (3) and the name of the card owner (4). You must allow processing of your personal data as required by the law (5). You can still cancel (6) the purchase or proceed with the payment itself (7). |
The system will ask you to confirm (2) or correct (1) your data one last time. |
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By selecting PayPalas payment method, you can pay by credit card (1) in manner similar to that described for xPay. If you own a PayPal account, you can pay according to the chosen method (2) in the scope of your contract with PayPal. |
At the end of the purchase, the billing process is automatic.
The invoice is issued in electronic form and saved in the Your orders section.
You can use your purchased subscriptions in this section.
You can configure a subscription to a single brand (for a specific brand) or use a subscription To be activated or already Active to access the repair and maintenance information.
The available subscription types (1) for offline use appear on the top of the page. The active subscriptions will appear in blue.
The subscriptions available for each single type are listed under their state. Select one at a time (2).
After having selected a subscription, the essential information will appear on the right including creation, activation and expiration date (3).
The subscriptions may be used in simplified mode with guided access for VIN/MVS (4) or in expert mode (5). According to the subscriptions one of the two modes may not be available.
You can purchase a new subscription (6) if none correspond to your needs.
One or more of the following links to referenced websites will appear according to the selected subscription:
Use the online help of the destination sites for help.
This section is the fulcrum of all the guided functions available to the user.
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For search by MVS, you must select in order the Brand (1), the Model (2) and the Version (3) of the vehicle before proceed with the various search methods (4). | ![]() |
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The pop-up window which opens allows you to select the search type to be carried out:
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Navigate along the text tree (1) or the graphic tree (2), or enter a key word (3) in the field on the top left (for suggestions) to see the list of documents (4) corresponding to the selection criteria.
At this point, you can select the various results (5) to browse the documents.
If you do not use an Active or To be activated subscription, the system will guide you to the list of subscriptions (6) to select one.
You can purchase a new subscription if suitable subscriptions are present.
Regardless of your choice, you can go back to the previous page and access the results at the end of this step.
In this section, you can see the list of ordered products (1) with an indication of the status (2) of each product.
If an order has not been completed with a payment, it can be completed by clicking on the trolley (3).
Clicking on Details (4), you can check the details of the ordering and purchasing process.
The electronic invoice can be downloaded a few days after the purchase (5).
If Service Contracts are purchased, a copy of the Terms and Conditions (6) which must be signed and given to the end customer can be viewed and printed.
The system does not keep track of some products purchased on referenced websites, such as: