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FAQs
GENERAL: RMI, Website, Subscriptions
RMI: Entitled categories
RMI: RMI type and format
RESERVED AREA FOR OPERATORS OTHER THAN REPAIRS: RMI, entitled categories and information supply methods
AREA RESERVED FOR CAMPER VAN OUTFITTERS: service contracts
GENERAL: RMI, Website, Subscriptions
1. The "Technical Information" website
This is the FCA Italy S.p.A. website which provides Repair and Maintenance Information (RMI) at a charge to independent automotive sector operators for FIAT, ALFA ROMEO, LANCIA, FIAT PROFESSIONAL, ABARTH vehicles and a selection of Special Series models.
Remarks: The vehicle repair and maintenance operations described in the RMI published on the website must be carried out exclusively by automotive repair professionals with the necessary expertise and equipment.
2. How does the website work?
The User Manual is available in the “Help” section of the website. The manual provides detailed information on how the website works, such as: technical requirements, connection methods, registering, managing login details and password, purchasing subscriptions and services and information searching and navigation methods. The user manual can be viewed online or downloaded to view offline.
Help online is available while browsing the website. Press the button on the top right to open.
Ahead of the future issuing of the ISO 18541, an "EASY ACCESS" section is provided describing the shortest path to reach specific functions or services for Euro 5 or higher vehicles.
3. Repair and Maintenance Information (RMI)
This is information supplied to repairers for the repair and maintenance of Fiat Chrysler Automobiles N.V. ("FCA") vehicles: all information on diagnosis, maintenance, inspection, regular checks, repairs, reprogramming, configuration, reinitialising on the vehicle and all the instructions required to install parts or devices on the vehicle.
4. What RMI can be accessed?
Technical Databases: Technical Databases: Repair cycles, vehicle technical data, guided diagnostic procedures for customer complaints (symptoms), guided diagnostic procedures for ECU error codes (DTC), wiring diagrams with component localisation diagrams, electric connectors with pin-out, Scheduled Service Plans, Service News, official FCA Flat Rate Manuals, Specific Equipment developed specifically for FCA vehicles, workshop equipment recommended by FCA.
Commercial Databases: Genuine spare parts, Mopar® accessories, Mopar® merchandising, reconditioned spare parts, fixed-rate repair packages.
Training courses: For workshop professionals, behavioural skills, product-specific.
Also: Recall campaigns, on-board documentation and operative instructions for accessing the FCA Technical Help Desk.
5. What RMI is available?
RMI is available for all the models and languages listed on the “Models/Languages available" table which can be browsed on the website and is specific by RMI type.
A similar portal (called TechAuthority) is available for Chrysler, Dodge and Jeep vehicles which can be reached at https://www.techauthority.com
6. How can I access RMI?
Automotive sector operators can register to access the information available and can consult it through an information access contract.
A paper invoice must be issued as required by European standards. The process normally requires approximately 4-5 weeks. The documentation is sent to the billing address shown on the user profile.
7. How can I request RMI?
Technical requests can be submitted through the dedicated Contact area on the website, correctly referenced according to request type.
8. Other information
All other information (commercial information or information on marketing, problems regarding spare part delivery times, claims for vehicles under warranty, the product, dealerships and repairs) can be obtained by submitting technical requests through the area on www.fiat.com or by calling the single international freephone number CIAOFIAT 0080034280000, available from any location in Italy and Europe, Monday to Friday from 08:00 to 20:00.
9. Purchasing tools and diagnosis equipment
In some countries, tools and diagnosis equipment can be purchased directly on this portal.
Alternatively, you can contact the closest dealer for purchasing:
RMI: Entitled categories
1. Requirements
Repairers of authorised networks of any automotive manufacturer, independent operators either directly or indirectly involved in the vehicle repair process can access technical information.
2. Categories
Defined by Reg. EC n.715/2007 as Independent Operators as follows:
undertakings other than authorised dealers and repairers which are directly or indirectly involved in the repair and maintenance of motor vehicles, in particular repairers, manufacturers or distributors of repair equipment, tools or spare parts, publishers of technical information, automobile clubs, roadside assistance operators, operators offering inspection and testing services, operators offering training for installers, manufacturers and repairers of equipment for alternative fuel vehicles.
RMI: RMI type and format
1. RMI subject and categories
The subject of RMI is passenger and light commercial vehicles belonging to categories M1, M2, N1, and N2.
2. History
Information on all vehicle models with a commercial launch subsequent to 1996 is available on the site. Use the contact area to determine availability of information in case of further requests.
3. Supply methods for Euro 5 and earlier models
The supply method is different for vehicle models which precede the E5 type-approval standard.
A subscription must be purchased to access the information contained in the site for vehicles with Euro 4 and earlier vehicles.
Vehicles type-approved as Euro 5 or later, in compliance with Reg. EC 715/2007, Reg. EC 692/2008 and Reg. EC 566/2011, in addition to the access methods laid down for Euro 4, and earlier, versions, the system can be consulted to check for repair support information free of charge. Furthermore, an online transaction-based service is provided for reprogramming and configuring control units and/or electronic components fitted on Euro 5, and later, vehicles.
4. Formats, new features and additional services.
The format is that laid down by the requirements of the regulations in force and, for E5 vehicle models, of CEN mandate M421/2008. This defines new access and usage methods for technical information relating to models which have achieved Euro 5 type-approval for:
- access (via VIN integrating the MVS criterion)
- search (by components, symptoms, DTC, maintenance)
- use of information packages and dedicated packages for reflashing, configuring and initialising ECUs
- payment forms (the transaction for reflashing and configuring only is added to the proportional form)
The 2013 version of the website implements an EASY ACCESS navigation system, which will be developed further to comply with the dictates of ISO 18541 over the forthcoming years.
RESERVED AREA FOR OPERATORS OTHER THAN REPAIRS: RMI, entitled categories and information supply methods
1. Requests
Special requests, such as the re-publication of RMI, component manufacturing specifications, information for making diagnostic/test tools, validation of developed VCI, may be made through the Contacts area.
2. Who is entitled?
Those entitled are undertakings other than authorised dealers and repairers which are indirectly involved in the repair and maintenance of motor vehicles, in particular manufacturers or distributors of repair equipment, tools or spare parts, publishers of technical information, automobile clubs, operators offering training for installers, manufacturers and repairers of equipment for alternative fuel vehicles.
3. Types, contacts and supply methods
According to the specific type, requests will be dealt with in accordance with the terms and methods laid down by the regulations in force. The type of request must be clearly indicated when completing the form in the Contact area.
AREA RESERVED FOR CAMPER VAN OUTFITTERS: service contracts
1. What is a Service Contract?
FCA has created Mopar Vehicle Protection to offer Service Contracts and extend the pleasure of driving their vehicle without problems or worries in addition to being an additional business opportunity for operators. The Service Contracts include warranty extension.
2. Who is entitled?
Service Contracts can only be sold by users registered on the portal as “Camper Van Outfitter” who sell Fiat Professional based camper vans.
3. Terms and conditions of the Contract
After the payment has been finalised, the Terms and Conditions of the Service Contracts can be printed from the order archive section. This document contains a description of the product, data of the end customer and of the covered vehicle, coverages and the excluded components, the description of any additional included services (e.g. roadside assistance). It must be signed by the end customer to confirm acceptance of all its parts and a copy must be kept by the operator in case of future checks.
4. How can I buy and sell a Service Contract?
Follow the process described in the User Manual in the Service Contracts section to buy and sell Service Contracts.
